Our Story

digitizing the worker's day

The year is 2003. Camera phones just made their debut, and the rise of mobilization was rapidly growing. It was also the year the founders of Librestream identified a common vision that still guides the company today. A vision to empower workers with technologies that help them rapidly diagnose, inspect, and maintain assets anywhere in the world.
This vision came out of the team’s deep roots in manufacturing where they witnessed the high costs and delays caused by inefficient communications. Often, teams waited a day for specialists to arrive onsite to see the issue resolved within 15 minutes. There had to be a better, more efficient way.
Out of their experience came the Onsight Augmented Reality Service Platform. Onsight is built for workers to collaborate virtually and access content from the world’s toughest environments and for the most demanding enterprises. Installed globally, Onsight delivers measurable business outcomes including increased aircraft availability, accelerated product delivery, and faster issue resolution. Librestream continuously innovates to digitize the worker’s day.

Our Timeline

Begins when we asked:
How can we help workers rapidly diagnose, inspect and troubleshoot assets?

Invented technology to virtually collaborate with remote experts and access augmented content.

Launched the world's first mobile virtual presence platform connecting remote workers and experts.

Connected the world's most extreme environments with Ex-Certified Rugged Smart Camera devices.

Optimized performance in ultra low bandwidth environments for augmented collaboration.

Released military grade security and firewall traversal services.

Expanded to smart devices, used by field service teams.

Recognized as the leading video enterprise solution in the market.

Customers recognized as innovators for achieving results using virtual presence.

Connected specialty video and test devices in live collaboration sessions as part of IoT.

Expanded virtual and augmented capabilities to smart glasses and wearables for hands-free collaboration.

Launched next generation of pioneer rugged smart camera with expanded augmented reality capabilities.

Announced the world's first multi-purpose industrial wearable with integrated thermal imaging camera.

Introduced specialized content solution for industrial teams to create, access, manage, and share content securely.

Expanded the Onsight Augmented Reality Service Platform with paperless digital work instructions for consistent procedures.

Where else will this idea lead?

Awards

Board of Directors

John Bishop
B.Sc.
Geoff J. Catherwood
B.A.Sc. (Mech. Eng.) P.Eng. MBA
Steve B. Peri
ESQ.
James A Richardson
BA
Kerry Thacher
B.Sc. (Eng.), MBA
Charles Vaslet
B.Eng (Hons), MBA
Ben Weinberger
BA

Management

Kerry Thacher
B.Sc. (Eng.), MBA

Chief Executive Officer

John Bishop
B.Sc.

President

Jereme Pitts
Executive MBA

Chief Operating Officer

Paul Cadieux
B.Comm (Hons), CPA, CA, CBV

Chief Financial Officer

Bill Gillanders
B.Sc. (Eng.) P. Eng

VP Engineering

Charlie Neagoy

VP Business Development

Marieke Wijtkamp
MBA

VP, Marketing & Client Services

Dan Flynn

VP North American Sales

Michael Murphy
PhD, B.Sc.

VP, International Operations

Paul Rogan
CPA, CGA

Corporate Controller

Careers

We are always seeking high energy and talented people to continue expanding our products and services in the global enterprise collaborative video market. If you are interested in working at a fast-paced, high growth entrepreneurial company, Librestream may be the place for you.

Please forward your resume by email to Librestream Careers.

Sr. Sales Engineer

This position will be responsible for leading technical pre-sales engagements with Global 2000 customers and taking a lead role in the broader Pre-Sales Engineering team. The ideal candidate will have experience with solution sales involving software and infrastructure components and SaaS and/or video

Librestream is a fast growing company that focuses on impacting manufacturing and field service operations by providing virtual presence solutions to: make faster decisions, solve customers’ problems remotely, and provide expertise in domains that are beyond boardrooms and video conferencing suites.  As the pioneer of this space, Librestream partners with leading organizations like Cisco and Verizon and our customers are global 2000 organizations.

 

 

Responsibilities:

  • White boarding and technical sessions with customers and partners
  • Support targeted sales opportunities and perform product demonstrations
  • Be a Subject Matter Expert for peers- internal and external
  • Take on a leadership role as necessary to lead and drive projects
  • Provide pre-sales support for new and existing customers, coordinating closely with assigned in-region Sales Territory Manager(s)
  • Train select channel partners on how to use and sell Librestream products
  • Provide technical response to RFx’s, bids, and proposals
  • Communicate customer and field engineering knowledge and feedback to internal resources
  • Communicate and facilitate joint development with partners in a technical capacity
  • Provide regional tradeshow support
  • Technical quote generation and management during the sales lifecycle
  • Work closely with regional sales reps and inside sales reps

 

Requirements:
• Bachelor’s degree or equivalent
• 5+ years of experience in a customer-facing technical role such as sales engineering, professional services consulting, or technical support.
• Excellent customer-facing skills including a demonstrated track-record of interfacing with enterprise clients.
• Superb presentation, demonstration, and communication skills
• Strong knowledge of:
• enterprise network infrastructure
• network security
• Internet and network topology
• SaaS architecture
• Experience with at least two of the following categories of technologies:
• Video – including H.264,
• Networking – Wireless, satellite networks, firewalls, route/switch. etc
• Cloud Computing – AWS, cloud security reviews, HTTPS encryption, etc
• Infrastructure – SAN/NAS, WAN optimization, VMWare, etc
• Strong work ethic and a “get-the-job-done” attitude are necessary in our fast-paced, startup-like environment.
• Travel of 25-50% within the territory is required with potential for out of territory or international travel as necessary

 

Technical Support Engineer EMEA

The Technical Support Engineer must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Experience in supporting software products and working with enterprise customers is required.

We are seeking high energy and talented people to continue expanding our technology products and services in the global industrial market. If you are interested in working at a fast-paced, high growth, entrepreneurial company, Librestream is the place for you.

  • Provide technical support by phone or electronically to corporate clients, business partners, and colleagues throughout EMEA
  • Respond promptly to customer inquiries in a professional manner and within stated response times
  • Troubleshoot technical problems to determine whether they are hardware, network or software related, and attempt to assess and remedy the problem with the initial call
  • Acquire proficiency in Librestream video collaboration products and services
  • Assist other support personnel as needed and maintain visibility into all active support requests to ensure timely response and proper follow-through by others
  • Coordinate field issues with Development team to drive future release functionality and updates
  • Keep detailed records of customer support cases in the corporate CRM
  • Analyze and report on defined CRM support metrics and trends
  • Participate in on-call rotation to support customers after-hours and on weekends

 

Job Requirements:

  • A relevant post-secondary degree such as Computer Science, Engineering, or Technical diploma
  • 3-5 years of experience in a technical support role
  • Experience in supporting technologies that include cloud computing, networking, video streaming, and broad platform support such as PCs, smartphones/tablets and wearables
  • Excellent communication skills – verbal & written, multilingual an asset
  • Strong ability in problem analysis and problem solving
  • Detail oriented and ability to multi-task under pressure

 

Job type: Full time

Location: Europe

Web Application Architect/Developer

Librestream is adding developers to our core team that designs, implements and supports our rapidly expanding digital field worker product portfolio and customer base. Librestream is a fast-growing company that develops leading-edge remote expert, digital work instruction, augmented reality and field intelligence solutions. Hosted on a wide variety of mobile and wearable devices, customers rely on Librestream products to operate in extreme network and environmental conditions around the world. Candidates should have at least ten years of industry experience architecting, designing and implementing web applications. You will be working with a constantly evolving set of new technologies so you must have a passion for technology and a desire to learn. We’re looking for candidates that are great problem solvers, enjoy being challenged, communicate well and have the knowledge, dedication and attention to detail required to create secure, robust and scalable solutions.

  • Architect, develop and support cloud and on-premises hosted web applications
  • Develop, test, debug and support new and existing software products for mobile, desktop, server and cloud server platforms
  • Software defect troubleshooting and problem resolution
  • Collaborate with support team and customers to resolve technical issues
  • Collaborate with and provide technical leadership to the development and operations teams
  • Guide best practices for quality, maintainability, security and reliability
  • Help evaluate and make decisions on technologies, tools and techniques

REQUIREMENTS:

  • Diploma in Computer Science, Computer Engineering or a related field (or equivalent experience)
  • 10+ years of experience in architecting and developing SaaS cloud-hosted and on-premises multi-user web applications for mobile and desktop clients
  • Extensive experience planning, architecting, designing, implementing, and providing technical leadership on web application development projects
  • Proven experience creating high-availability, scalable and redundant server solutions
  • Strong background in web application technologies and middleware solutions
  • Knowledge of network technologies, infrastructure components, load balancers, firewalls, virtual and physical infrastructure design
  • Expertise with technical architecture including software and server sizing and capacity planning
  • Expertise with C/C++/C#, Java, JavaScript, HTML5, CSS, REST, SQL
  • Expertise with Javascript frameworks such as React, Angular or Polymer
  • Familiarity with building large-scale services on AWS and/or Azure cloud platforms
  • Strong problem solving and debugging skills
  • Hands-on self-starter with proven ability to craft robust, secure, maintainable code
  • Excellent communicator able to collaborate and mentor other team members

DESIRABLE:

  • Experience with Node.js, Elasticsearch, Redis, Linux server deployment
  • Experience with Kubernetes, Docker and Microservices architecture
  • Experience with cloud-based ML, AI, data analytics such as Azure Cognitive Services/Google Cloud AI/IBM Watson/Amazon Machine Learning
  • Experience with cloud-based NLP solutions from Microsoft/Google/AWS
  • Experience with any of the following: Xamarin, XCode, MySQL (or similar), OpenGL, build/test automation, user interface design, web API creation, wearable technologies, AR, IoT solutions
  • Experience with conventional mobile and/or desktop application development
  • Familiarity with streaming technologies (voice, video, audio), networking, security, communications and the challenges of mobile platforms
  • Familiarity with Azure DevOps

Full-time Position

Location: Librestream Headquarters, 895 Waverley Street, Winnipeg, MB, Canada R3T 5P4

Start Date: As soon as possible

HOW TO APPLY: Please forward resumes by email to careers@librestream.com.  Recent graduates please include a copy of academic transcripts.

Software Developers (Full Stack)

Librestream is adding developers to our core team that designs, implements and supports our rapidly expanding digital field worker product portfolio and customer base. Librestream is a fast-growing company that develops leading-edge remote expert, digital work instruction, augmented reality and field intelligence solutions. Hosted on a wide variety of mobile and wearable devices, customers rely on Librestream products to operate in extreme network and environmental conditions around the world. Candidates should have at least three years of industry experience designing and implementing full stack web solutions combined with exposure to conventional mobile and/or desktop application development. You will be working with a constantly evolving set of new technologies so you must have a passion for technology and a desire to learn. We’re looking for candidates that are great problem solvers, enjoy being challenged, communicate well and have the knowledge, dedication and attention to detail required to create secure, robust and scalable solutions.

  • Full stack web development and maintenance
  • Develop, test, debug and support new and existing software products for mobile, desktop, server and cloud server platforms
  • Software defect troubleshooting and problem resolution
  • Collaborate with support team and customers to resolve technical issues
  • Integration of software security updates and patches
  • Develop test software for development, validation, customer support and production purposes
  • Software test and verification

REQUIREMENTS:

  • Diploma in Computer Science, Computer Engineering or a related field (or equivalent experience)
  • 3+ years of experience as a full stack web developer with a good understanding of web application architecture
  • Expertise with Java, JavaScript, HTML5, CSS, REST, SQL
  • Expertise with Javascript frameworks such as React, Angular or Polymer
  • Experience with C/C++/C#
  • Experience with SQL database design
  • Familiarity with building large-scale services on AWS and/or Azure cloud platforms
  • Strong problem solving and debugging skills
  • Hands-on self-starter with proven ability to craft robust, secure, maintainable code
  • Effective communicator able to work well with other team members

DESIRABLE:

  • Experience with Node.js, Elasticsearch, Redis, Linux server deployment
  • Application development experience on one or more of iOS, Android and Windows platforms
  • Development experience on wearable computers (e.g. Android-based, Microsoft HoloLens)
  • Experience with any of the following: Xamarin, XCode, MySQL (or similar), OpenGL, build/test automation, user interface design, web API creation, IoT solutions
  • AR development experience with Vuforia/ARCore/ARKit

 

  • Experience with cloud-based ML, AI, data analytics such as Azure Cognitive Services/Google Cloud AI/IBM Watson/Amazon Machine Learning
  • Familiarity with streaming technologies (voice, video, audio), networking, security, communications and the challenges of mobile platforms
  • Familiarity with Azure DevOps

Full-time Position

Location: Librestream Headquarters, 895 Waverley Street, Winnipeg, MB, Canada R3T 5P4

Start Date: As soon as possible

HOW TO APPLY: Please forward resumes by email to careers@librestream.com.  Recent graduates please include a copy of academic transcripts.

Mobile and Wearable Application Developer

Librestream is adding developers to our core team that designs, implements and supports our rapidly expanding digital field worker product portfolio and customer base. Librestream is a fast-growing company that develops leading-edge remote expert, digital work instruction, augmented reality and field intelligence solutions. Hosted on a wide variety of mobile and wearable devices, customers rely on Librestream products to operate in extreme network and environmental conditions around the world. Candidates should have at least three years of industry experience designing and implementing applications on mobile phones, tablets and wearable devices. You will be working with a constantly evolving set of new technologies so you must have a passion for technology and a desire to learn. We’re looking for candidates that are great problem solvers, enjoy being challenged, communicate well and have the knowledge, dedication and attention to detail required to create secure, robust and scalable solutions.

GENERAL RESPONSIBILITIES:

  • Mobile and wearable application design, implementation, maintenance and support
  • Develop, test, debug and support new and existing software products
  • Software defect troubleshooting and problem resolution
  • Collaborate with support team and customers to resolve technical issues
  • Integration of software security updates and patches
  • Develop test software for development, validation, customer support and production purposes
  • Software test and verification

REQUIREMENTS:

  • Diploma in Computer Science, Computer Engineering or a related field (or equivalent experience)
  • 3+ years of experience developing native applications for iOS and/or Android mobile phones, tablets and wearable devices
  • Expertise with one or more of C#, Java, Swift, and/or Objective C
  • Strong problem solving and debugging skills
  • Hands-on self-starter with proven ability to craft robust, secure, maintainable code
  • Effective communicator able to work well with other team members

DESIRABLE:

  • Experience with C, C++, REST, SQL, JavaScript, HTML5
  • Highly desirable to have cross-platform development experience using Xamarin or similar tools.
  • Highly desirable to have development experience on wearable computers (e.g. Android-based, Microsoft HoloLens)
  • Experience with functional and reactive programming
  • Exposure to application development on Windows platforms
  • AR development experience with Vuforia/ARCore/ARKit
  • 3D UI using Unity or similar
  • Experience with any of the following: XCode, MySQL (or similar), OpenGL, build/test automation, user interface design, web API creation, IoT solutions
  • Familiarity with streaming technologies (voice, video, audio), networking, security, communications and the challenges of mobile platforms
  • Familiarity with Azure DevOps

Full-time Position

Location: Librestream Headquarters, 895 Waverley Street, Winnipeg, MB, Canada R3T 5P4

Start Date: As soon as possible

HOW TO APPLY: Please forward resumes by email to careers@librestream.com.  Recent graduates please include a copy of academic transcripts.

UI/UX Developers

Librestream is adding developers to our core team that designs, implements and supports our rapidly expanding digital field worker product portfolio and customer base. Librestream is a fast-growing company that develops leading-edge remote expert, digital work instruction, augmented reality and field intelligence solutions. Hosted on a wide variety of mobile and wearable devices, customers rely on Librestream products to operate in extreme network and environmental conditions around the world. Candidates should have at least three years of industry experience with User Interface/User Experience design and development on mobile devices. You will be working with a constantly evolving set of new technologies so you must have a passion for technology and a desire to learn. We’re looking for candidates that are great problem solvers, enjoy being challenged, communicate well and have the knowledge, dedication and attention to detail required to create secure, robust and scalable solutions.

GENERAL RESPONSIBILITIES:

  • Native and web app UI/UX design and development for mobile and wearable devices
  • Conversion of user requirements and feedback into products with improved usability and customer satisfaction
  • Create wireframes/mockups/prototypes as required to test/demonstrate product concepts
  • Provide recommendations on UI components, tools, libraries and techniques
  • Implement consistent look and feel across products
  • Ensure look and feel provides a consistent experience across supported browsers
  • Research and implement industry best practices in UI/UX development
  • Develop, test, debug and support new and existing software products for mobile, desktop, server and cloud server platforms
  • Software defect troubleshooting and problem resolution
  • Collaborate with support team and customers to resolve technical issues

REQUIREMENTS:

  • Diploma in Computer Science, Computer Engineering or a related field (or equivalent experience)
  • 3+ years of experience with UI/UX design and development on mobile devices.
  • Expertise with Java, JavaScript, HTML5, CSS, REST, SQL
  • Experience with one or more of Java, Swift and/or Objective C
  • Mobile web development experience
  • Proven experience developing responsive UI on mobile devices
  • Strong problem solving and debugging skills
  • Hands-on self-starter with proven ability to craft robust, secure, maintainable code
  • Effective communicator able to work well with other team members

DESIRABLE:

  • Experience with C, C++, C#
  • UI/UX design and development experience with wearable computers (e.g. Android-based, Microsoft HoloLens)
  • Experience with creating dashboards and data visualization
  • Cross-platform development experience using Xamarin or similar tools.
  • Familiarity with building large-scale services on AWS and/or Azure cloud platforms
  • Application development experience on one or more of iOS, Android and Windows platforms
  • Experience with creating 3D environments using Unity
  • Experience with OpenGL
  • Graphic design experience
  • UI development for AR/VR applications
  • Knowledge of emerging web standards
  • Familiarity with Azure DevOps

Full-time Position

Location: Librestream Headquarters, 895 Waverley Street, Winnipeg, MB, Canada R3T 5P4

Start Date: As soon as possible

HOW TO APPLY: Please forward resumes by email to careers@librestream.com.  Recent graduates please include a copy of academic transcripts.

Trainer and Content Developer - EMEA

The EMEA Trainer and Content Developer must enjoy working with others, be a fast learner, have excellent communication skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Experience with instructing learners, developing learning materials, and collaborating with colleagues are all requirements.

Responsibilities:

  • Develop comprehensive, E-Learning and in-classroom, product training curriculum and learning materials for both users and technical administrator levels, e.g., training videos, blogs, best practice handouts, etc.
  • Grow E-Learning to include initiatives such as mobile learning strategy, social media learning strategy, blended learning strategy, flipped classroom approach, etc.
  • Develop E-Learning video microlearning tutorials, e.g., Learning Bursts and Learning Boosts
  • Deliver training programs to customers and partners online or travel to deliver in-person training
  • Train and mentor colleagues on how to deliver the training program, e.g., Train the Trainer
  • Develop and execute the plan for an E-Learning self-directed training program using Activate authoring tool and Litmos Learning Management System (LMS)
  • Maintain the Librestream Learning/Training Website and Learning Repository
  • Assess and analyze training needs through interviews and surveys with customers to determine their customized learning development goals
  • Assist with customized customer training materials based on customer use cases/workflows
  • Support customers with their own Learning Management Systems
  • Research educational best practices for training development
  • Coordinate EMEA and APAC training schedules
  • Update training materials upon new releases
  • Evaluate and improve the training curriculum and content, as required
  • Perform additional tasks as assigned

 

Requirements:

  • Instructional experience in corporate and/or an academic environment
  • Multilingual communication skills
  • Proven ability to work independently and collaboratively in a team environment
  • Work effectively in a fast-paced entrepreneurial environment
  • Strong ability to develop and maintain relationships with others
  • Detail oriented and ability to multi-task under pressure
  • Degree in Education or equivalent experience
  • Project Management program education is considered an asset

Full-time Position

Location: Europe

Start Date: As soon as possible

HOW TO APPLY: Please forward resumes by email to careers@librestream.com.