Our Story

digitizing the worker's day

The year is 2003. Camera phones just made their debut, and the rise of mobilization was rapidly growing. It was also the year the founders of Librestream identified a common vision that still guides the company today. A vision to empower workers with technologies that help them rapidly diagnose, inspect, and maintain assets anywhere in the world.
This vision came out of the team’s deep roots in manufacturing where they witnessed the high costs and delays caused by inefficient communications. Often, teams waited a day for specialists to arrive onsite to see the issue resolved within 15 minutes. There had to be a better, more efficient way.
Out of their experience came the Onsight Mobile Collaborative Platform. Onsight is built for workers to collaborate virtually and access content from the world’s toughest environments and for the most demanding enterprises. Installed globally, Onsight delivers measurable business outcomes including increased aircraft availability, accelerated product delivery, and faster issue resolution. Librestream continuously innovates to digitize the worker’s day.

Our Timeline

Begins when we asked:
How can we help workers rapidly diagnose, inspect and troubleshoot assets?

Invented technology to virtually collaborate with remote experts and access augmented content.

Launched the world's first mobile virtual presence platform connecting remote workers and experts.

Connected the world's most extreme environments with Ex-Certified Rugged Smart Camera devices.

Optimized performance in ultra low bandwidth environments for augmented collaboration.

Released military grade security and firewall traversal services.

Expanded to smart devices, used by field service teams.

Recognized as the leading video enterprise solution in the market.

Customers recognized as innovators for achieving results using virtual presence.

Connected specialty video and test devices in live collaboration sessions as part of IoT.

Expanded virtual and augmented capabilities to smart glasses and wearables for hands-free collaboration.

Launched next generation of pioneer rugged smart camera with expanded augmented reality capabilities.

Announced the world's first multi-purpose industrial wearable with integrated thermal imaging camera.

Introduced specialized content solution for industrial teams to create, access, manage, and share content securely.

Expanded the Onsight Augmented Reality Service Platform with paperless digital work instructions for consistent procedures.

Where else will this idea lead?


Board of Directors

John Bishop
Geoff J. Catherwood
B.A.Sc. (Mech. Eng.) P.Eng. MBA
Steve B. Peri
James A Richardson
Kerry Thacher
B.Sc. (Eng.), MBA
Charles Vaslet
B.Eng (Hons), MBA
Ben Weinberger


Kerry Thacher
B.Sc. (Eng.), MBA

Chief Executive Officer

John Bishop


Jereme Pitts
Executive MBA

Chief Operating Officer

Bill Gillanders
B.Sc. (Eng.) P. Eng

VP Engineering

Charlie Neagoy

VP Business Development

Marieke Wijtkamp

VP, Marketing & Client Services

Dan Flynn

VP North American Sales

Michael Murphy
PhD, B.Sc.

VP, International Operations

Paul Rogan

Corporate Controller


We are always seeking high energy and talented people to continue expanding our products and services in the global enterprise collaborative video market. If you are interested in working at a fast-paced, high growth entrepreneurial company, Librestream may be the place for you.

Please forward your resume by email to Librestream Careers.

IT Administrator

The IT Administrator position is responsible for the design, implementation and maintenance of corporate information systems. Strong technical skills and experience in implementing enterprise-class infrastructure is required.

Summary of Essential Job Functions

  • Assist with managing all internal corporate infrastructure and external cloud services
  • Assist with backup systems
  • Assist in managing related vendor relationships and contracts
  • Develop, document and follow security standards and policies
  • Present/propose solutions to improve scalability, flexibility, maintenance and delivery time
  • Research tools, technologies, and strategies. Help evaluate, prototype, and introduce them
  • Gather and interpret requirements, identify stake holders, analyze requirements of new projects
  • Able to clearly communicate the architecture options and details in non-technical terms
  • Identify risks and escalate to management appropriately
  • Liaise with management and support teams to assist in issue resolution
  • Assist in scoping and costing of projects


Desired Skills and Experience

  • A relevant post secondary degree or equivalent experience
  • 5 years of experience in the field or in a related area is required
  • Knowledge of technologies such as antivirus, telephony, Windows, Linux, Mac, databases and web servers
  • Experience with public cloud computing (IaaS) such as Amazon Web Services (AWS), or Azure
  • Knowledge of standards, laws and regulations such as ISO 27001, PCI-DSS, COBIT, SOC, STIGs, FIPS, CSA, CIS benchmarks, GDPR, PIPEDA and others
  • Working knowledge and troubleshooting of network protocols. E.g.’s TCP, UDP, HTTPS, SIP
  • Knowledge of storage architectures and systems, storage virtualization and consolidation
  • Knowledge of IT infrastructure components and services (firewalls, routers, switches, proxies, VPN, WIFI, DNS, DHCP, Active Directory)
  • Experience with DevOps technologies, solutions and processes
  • Ability to work well within a team environment
  • Excellent verbal and written communication skills
  • Work well under pressure with short timelines


Sr. Sales Engineer

This position will be responsible for leading technical pre-sales engagements with Global 2000 customers and taking a lead role in the broader Pre-Sales Engineering team. The ideal candidate will have experience with solution sales involving software and infrastructure components and SaaS and/or video

Librestream is a fast growing company that focuses on impacting manufacturing and field service operations by providing virtual presence solutions to: make faster decisions, solve customers’ problems remotely, and provide expertise in domains that are beyond boardrooms and video conferencing suites.  As the pioneer of this space, Librestream partners with leading organizations like Cisco and Verizon and our customers are global 2000 organizations.




  • White boarding and technical sessions with customers and partners
  • Support targeted sales opportunities and perform product demonstrations
  • Be a Subject Matter Expert for peers- internal and external
  • Take on a leadership role as necessary to lead and drive projects
  • Provide pre-sales support for new and existing customers, coordinating closely with assigned in-region Sales Territory Manager(s)
  • Train select channel partners on how to use and sell Librestream products
  • Provide technical response to RFx’s, bids, and proposals
  • Communicate customer and field engineering knowledge and feedback to internal resources
  • Communicate and facilitate joint development with partners in a technical capacity
  • Provide regional tradeshow support
  • Technical quote generation and management during the sales lifecycle
  • Work closely with regional sales reps and inside sales reps


• Bachelor’s degree or equivalent
• 5+ years of experience in a customer-facing technical role such as sales engineering, professional services consulting, or technical support.
• Excellent customer-facing skills including a demonstrated track-record of interfacing with enterprise clients.
• Superb presentation, demonstration, and communication skills
• Strong knowledge of:
• enterprise network infrastructure
• network security
• Internet and network topology
• SaaS architecture
• Experience with at least two of the following categories of technologies:
• Video – including H.264,
• Networking – Wireless, satellite networks, firewalls, route/switch. etc
• Cloud Computing – AWS, cloud security reviews, HTTPS encryption, etc
• Infrastructure – SAN/NAS, WAN optimization, VMWare, etc
• Strong work ethic and a “get-the-job-done” attitude are necessary in our fast-paced, startup-like environment.
• Travel of 25-50% within the territory is required with potential for out of territory or international travel as necessary


Technical Support

The Intermediate Support Engineer must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Experience in supporting software products and working with enterprise customers is required.

  • Provide support by phone or electronically to customers, partners and colleagues
  • Respond promptly to customer inquiries in a professional manner and within stated response times
  • Troubleshoot technical problems to determine whether they are hardware, network or software related, and attempt to assess and remedy the problem with the initial call
  • Acquire proficiency in Librestream products and services
  • Assist other service personnel as needed and maintain visibility into all active support requests to ensure timely response and proper follow-through by others
  • Keep detailed records of customer support cases, correspondence/resolution, and files in the corporate CRM
  • Obtain, input and communicate customer feedback internally to assist in prioritizing bug fixes and enhancements
  • Analyze and report on defined CRM support metrics and trends
  • Participate in on-call rotation to support customers after-hours and on weekends

Job Requirements:

  • A relevant post-secondary degree such as Computer Science, Engineering, or Technical diploma
  • 3-5 years of experience in a technical support role
  • Experience in supporting technologies that include cloud computing, networking, video streaming, and broad platform support such as PCs, smartphones/tablets and wearables
  • Excellent communication skills – verbal & written
  • Strong ability in problem analysis and problem solving
  • Detail oriented and ability to multi-task under pressure