Our Story

digitizing the worker's day

The year is 2003. Camera phones just made their debut, and the rise of mobilization was rapidly growing. It was also the year the founders of Librestream identified a common vision that still guides the company today. A vision to empower workers with technologies that help them rapidly diagnose, inspect, and maintain assets anywhere in the world.
This vision came out of the team’s deep roots in manufacturing where they witnessed the high costs and delays caused by inefficient communications. Often, teams waited a day for specialists to arrive onsite to see the issue resolved within 15 minutes. There had to be a better, more efficient way.
Out of their experience came the Onsight Augmented Reality Service Platform. Onsight is built for workers to collaborate virtually and access content from the world’s toughest environments and for the most demanding enterprises. Installed globally, Onsight delivers measurable business outcomes including increased aircraft availability, accelerated product delivery, and faster issue resolution. Librestream continuously innovates to digitize the worker’s day.

Our Timeline

Begins when we asked:
How can we help workers rapidly diagnose, inspect and troubleshoot assets?

Invented technology to virtually collaborate with remote experts and access augmented content.

Launched the world's first mobile virtual presence platform connecting remote workers and experts.

Connected the world's most extreme environments with Ex-Certified Rugged Smart Camera devices.

Optimized performance in ultra low bandwidth environments for augmented collaboration.

Released military grade security and firewall traversal services.

Expanded to smart devices, used by field service teams.

Recognized as the leading video enterprise solution in the market.

Customers recognized as innovators for achieving results using virtual presence.

Connected specialty video and test devices in live collaboration sessions as part of IoT.

Expanded virtual and augmented capabilities to smart glasses and wearables for hands-free collaboration.

Launched next generation of pioneer rugged smart camera with expanded augmented reality capabilities.

Announced the world's first multi-purpose industrial wearable with integrated thermal imaging camera.

Introduced specialized content solution for industrial teams to create, access, manage, and share content securely.

Expanded the Onsight Augmented Reality Service Platform with paperless digital work instructions for consistent procedures.

Where else will this idea lead?

Awards

Board of Directors

John Bishop
Geoff J. Catherwood
Steve B. Peri
James A Richardson
Kerry Thacher
Hai Tran-Viet
Charles Vaslet
Ben Weinberger

Management

John Bishop

President & CEO

Jereme Pitts

Chief Operating Officer

Marieke Wijtkamp

SVP, Marketing

Charlie Neagoy

SVP, Customer Success

Mike Kidwell

VP, Human Resources

Bill Gillanders

VP, Engineering

Kent Wotherspoon

VP, Software Development

Jon Newman

VP, Product Management

Tim Harader

VP, Business Development

Dan Flynn

VP, North American Sales

Michael Murphy

VP, Emerging Markets

Dean Woods

VP, Global Account Development

Paul Rogan

Corporate Controller

Careers

We are always seeking high energy and talented people to continue expanding our products and services in the global enterprise collaborative video market. If you are interested in working at a fast-paced, high growth entrepreneurial company, Librestream may be the place for you.

Please forward your resume by email to Librestream Careers.

Technical Support Engineer

Librestream is a fast-growing company with a globally deployed industrial Augmented Reality platform. Frontline workers in 120 countries use the Onsight AR platform on wearables and mobile devices every day to accelerate problem solving and capture data for AI-based machine learning.

The Technical Support Engineer must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Experience in supporting software products and working with enterprise customers is required. 

We are seeking high energy and talented people to continue expanding our technology products and services in the global industrial market. If you are interested in working at a fast-paced, high growth, entrepreneurial company, then Librestream is the place for you. 

Please note: This is not an IT administrator or generalist helpdesk position. This position is in support of a sophisticated SaaS platform and requires substantial enterprise level application software support and networking knowledge. 

 

Your responsibilities will be:  

  • Provide technical support by phone or electronically to corporate clients, business partners, and colleagues throughout EMEA 
  • Respond promptly to customer inquiries in a professional manner and within stated response times 
  • Troubleshoot technical problems to determine whether they are hardware, network or software related, and attempt to assess and remedy the problem with the initial call 
  • Acquire proficiency in Librestream video collaboration products and services 
  • Assist other support personnel as needed and maintain visibility into all active support requests to ensure timely response and proper follow-through by others 
  • Coordinate field issues with Development team to drive future release functionality and updates 
  • Keep detailed records of customer support cases in the corporate CRM 
  • Analyze and report on defined CRM support metrics and trends 
  • Participate in on-call rotation to support customers after-hours and on weekends 

 

Job Requirements: 

  • A relevant post-secondary degree such as Computer Science, Engineering, or Technical diploma 
  • 3-5 years of experience in a technical support role supporting enterprise level application software with strong preference for SaaS products experience 
  • Experience in supporting technologies that include cloud computing, networking, video streaming, and broad platform support such as PCs, smartphones/tablets and wearables 
  • Excellent communication skills – verbal & written 
  • Strong ability in problem analysis and problem solving 
  • Detail oriented and ability to multi-task under pressure 

 

Job type: Full time 

Location: Must currently reside in Winnipeg and be authorized to work in Canada 

Software Developers (Software Support Team)

Librestream is a fast-growing company with a globally deployed industrial Augmented Reality platform. Frontline workers in 120 countries use the Onsight AR platform on wearables and mobile devices every day to accelerate problem solving and capture data for AI-based machine learning.

Our Software Support Team is recruiting Software Developers to maintain and support applications and services for mobile, desktop, server and cloud server platforms. We have immediate openings for intermediate to senior roles.

If you are dedicated to building high quality software, are a great problem solver, enjoy being challenged and are detail oriented, we want you on our growing team to create secure, robust and scalable solutions. A passion for technology and a desire to learn is a must with the constantly evolving set of new technologies at Librestream.

RESPONSIBILITIES INCLUDE:

· Software development support of software products for mobile, desktop, server and cloud server platforms

· Software defect troubleshooting and problem resolution

· Full stack maintenance and development

· Creation of maintenance and hotfix releases for applications and services

· Collaborate with support team and customers to resolve technical issues

· Creation and maintenance of custom branded versions of applications and services

· Updates of third-party libraries and code

· Ports to new platforms (e.g. wearable devices)

· Integration of software security updates and patches

· Regional localization

· Develop test software for development, validation, customer support and production purposes

· Occasional after-hours work may be required in response to urgent issues

DESIRED QUALIFICATIONS:

· Diploma in Computer Science, Computer Engineering or a related field (or equivalent experience)

· Minimum 5 years related software development experience.

· Proven ability to apply strong problem solving, debugging and general software development skills

· Familiarity with a wide variety of platforms and technologies

· Experienced with C# or ASP.NET

· Application development experience on one or more of iOS, Android and Windows platforms

· Experience as a full stack web developer with a good understanding of web application architecture

· Familiarity with AWS and/or Azure cloud platforms

· Familiarity with streaming technologies (voice, video, audio), networking, security, communications and the challenges of mobile platforms

· Experience with any of the following: Xamarin, SQL, build/test automation, software security scan tools

· Development experience on wearable computers (e.g. Android-based, Microsoft HoloLens) is an asset

· Effective communicator able to work well with other team members

· Hands-on self-starter able to tackle problems without close supervision

· Familiarity with Azure DevOps

Full-time Position

Location: Librestream Headquarters, 895 Waverley Street, Winnipeg, MB, Canada R3T 5P4

Start Date: Early February

Note: Only candidates currently residing in Canada will be considered. HOW TO APPLY: Please forward resumes by email to careers@librestream.com

UI/UX Designer

We are looking for a talented UI/UX Designer to create amazing user experiences for Augmented Reality, Web and mobile devices. The ideal candidate should have an eye for clean and artful design, possess superior UI/UX skills and be able to translate high-level requirements into interaction flows and artifacts and transform them into beautiful, intuitive, and functional user interfaces.

Librestream is the leader in Augmented Reality based remote expert solutions for the industrial sector. The Librestream Onsight cloud platform empowers workers to rapidly diagnose, inspect, and manage assets in even the most difficult field environments. The field worker is able to access Onsight through a wide range of wearables and mobile devices: everything from Web, iOS, Android all the way through to wearables including RealWear, Vuzix and Microsoft Hololens. 

Description 

To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile/AR applications, we’d like to meet you. 

Ultimately, you’ll create both functional and appealing features that address our users’ needs and help us grow our customer base. 

Responsibilities 

  • Gather and evaluate user requirements in collaboration with product managers and engineers 
  • Illustrate design ideas using storyboards, process flows and sitemaps 
  • Design graphic user interface elements, like menus, tabs and widgets 
  • Build page navigation buttons and search fields 
  • Develop UI mockups and prototypes that clearly illustrate how applications function and look like 
  • Create original graphic designs (e.g. images, sketches and tables) 
  • Prepare and present rough drafts to internal teams and key stakeholders 
  • Identify and troubleshoot UX problems (e.g. responsiveness) 
  • Conduct layout adjustments based on user feedback 
  • Adhere to style standards on fonts, colors and images 

Requirements 

  • Proven work experience as a UI/UX Designer or similar role 
  • Portfolio of design projects including Web, mobile and AR 
  • Knowledge of wireframe tools (e.g. Wireframe.cc and InVision) 
  • Up-to-date knowledge of design software (e.g. Adobe Illustrator and Photoshop) 
  • Team spirit; strong communication skills to collaborate with various stakeholders 
  • Good time-management skills 
  • BA/BSc in Design, Computer Science or relevant field 

Please apply at: careers@librestream.com 

Senior Sales Engineer

This position will be responsible for leading technical pre-sales engagements with Global 2000 customers and taking a lead role in the broader Pre-Sales Engineering team. The ideal candidate will have experience with solution sales involving software and infrastructure components and SaaS and/or video.

Librestream is a fast-growing company that focuses on impacting manufacturing and field service operations by providing virtual presence solutions to make faster decisions, solve customers’ problems remotely, and provide expertise in domains that are beyond boardrooms and video conferencing suites.  As the pioneer of this space, Librestream partners with leading organizations like Cisco and Verizon. Our customers are global 2000 organizations. 

 

Responsibilities: 

  • White boarding and technical sessions with customers and partners 
  • Support targeted sales opportunities and perform product demonstrations 
  • Be a Subject Matter Expert for internal peers and external parties 
  • Take on a leadership role as necessary to lead and drive projects 
  • Provide pre-sales support for new and existing customers, coordinating closely with assigned in-region Sales Territory Managers 
  • Train channel partners on how to use and sell Librestream products 
  • Provide technical response to RFP’s, bids, and proposals 
  • Communicate customer and field engineering knowledge and feedback to internal resources 
  • Communicate and facilitate joint development with partners in a technical capacity 
  • Provide regional tradeshow support 
  • Technical quote generation and management during lifecycle 
  • Work closely with regional and inside sales representatives 

Requirements: 

  • Bachelor’s degree or equivalent 
  • 5+ years in a customer facing role such as sales engineering, professional services consulting or technical support 
  • Excellent customer-facing skills including a demonstrated track record with enterprise clients 
  • Fluent in English and Mandarin with fluency in Japanese desirable. 
  • Superb presentation, demonstration and communication skills 
  • Ability to take complex technologies and explain them to tech and non-tech audience 
  • Strong knowledge of enterprise network infrastructure, network security, internet and network topology, SaaS architecture. 
  • Experience with at least two of the following:  
  • Video (including H.264) 
  • Networking – wireless, satellite networks, firewalls, route/switch, etc. 
  • Cloud computing – AWS, cloud security reviews, HTTPS encryption, etc. 
  • Infrastructure – SAN/NAS, WAN optimization, VMWare, etc. 

 

Strong work ethic and “get the job done” attitude in our fast-paced, start up like work environment is essential. Travel as necessary within the region (when safe to do so). 

Engagement & Advocacy Specialist

As Engagement & Advocacy Specialist, you will develop, plan, execute, manage, and measure an integrated global community and advocate program to continue the growth of the Librestream brand and customer base. You’ll act as the voice, tone, and moderator of the brand through online and in-person communities (forums, groups, associations, social media, etc.) and manage events to build brand awareness and positive sentiment. In conjunction with sales and customer success teams, you will find, build and nurture connections with customer brand champions and share their stories and use cases, providing them with the tools necessary to act as advocates for the Librestream brand.

Responsibilities: 

  • Develop and implement Librestream’s customer and partner advocacy program to drive referrals, references, testimonials, reviews, case studies, etc. This will include strategy, coordination, execution, measurement and program status reporting 
  • Manage public customer and partner interactions and initiatives including in online/offline communities (including social media), customer advocacy boards, advisory boards, user groups, user forums, executive roundtables, and other events. 
  • Work closely with Librestream sales and customer success teams to identify customer references, and the partner marketing team to identify partner references that align to sales, product growth, and key marketing initiatives 
  • In coordination with the sales and customer success team, build a customer reference repository and contact processes to ensure appropriate frequency of requests 
  • Orchestrate and lead ongoing account check-ins with account executives and customer success to ensure goals stay on track, and discuss upcoming opportunities 
  • Own the customer engagement relationship for marketing 
  • In tandem with the content marketing team, coordinate and conduct customer interviews to gain a deeper understanding of their use case 
  • In coordination with the marketing team, develop content and promote customer and partner advocacy wins across channels 
  • Research and identify industry associations Librestream should be a member of and serve as the main marketing contact and quarterback for related initiatives and deliverables 
  • Determine association participation strategy and serve as main marketing contact for them, as well as for committees and advisory boards 
  • Actively monitor social media and interact with customers and partners 
  • Assist with influencer program development and manage execution 
  • Track key metrics and maintain a reporting process that regularly shares key program results and feedback with relevant teams throughout Librestream 

 

 

Experience and Skills: 

  • At least 3 years of experience working in a community engagement or customer advocacy role  
  • Emotional intelligence to respond appropriately to public customer and partner interactions 
  • Ability to work cross-functionally internally and with external partners, customers, etc. 
  • Strong copywriting and storytelling, editing, and proofreading skills  
  • Strong interest in technology and software 
  • Passion for building customer advocates, customer experiences, and programs  
  • Strong attention to detail 
  • Ability to multi-task, prioritize and problem solve 
  • Motivated self-starter  
  • Creative thinking 
  • Experience with Hootsuite or similar platforms 
North America Customer Success Coordinator

Librestream is a fast-growing company with a globally deployed industrial Augmented Reality platform. Frontline workers in 120 countries use the Onsight AR platform on wearables and mobile devices every day to accelerate problem solving and capture data for AI-based machine learning.

At Librestream, the Customer Success Coordinator is responsible for a critical combination of customer engagement and advancement functions. You will work closely with Customer Success Managers, Sales Directors, Sales Engineers, and Support staff on multiple aspects of the customer lifecycle.

As a Customer Success Coordinator, you will:

Establish and maintain the position of trusted business partner with stakeholders of all levels.

Assist with the onboarding of new clients, and assist as requested with existing clients

Manage performance metrics that impact renewals to ensure achievement of success KPI’s

Support the Customer Success team by compiling and tracking data relative to customer objectives

Support effective monthly and quarterly business reviews with key customers

Qrganize customer Feature Requests and coordinate same with Product Management

Manage custom branding requirements

Support the Sales and Customer Success teams on customer renewals and expansions

Continually seek opportunities for growth to ensure customers are as successful as possible

What we’re looking for in a highly qualified candidate:

Bachelor’s degree

1-3+ years’ experience in a customer-facing role of a SaaS company.

Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations

Experience working with a diverse array of customers, supporting a highly technical product offering

Demonstrated ability to establish relationships and communicate effectively at all levels of an organization

Ability to set priorities, drive decisions and get closure on recommendations and issues

Exceptional organizational, presentation, and communication skills, both verbal and written

Able to take initiative, ownership, and be proactive in their daily work

Skilled in Salesforce, Microsoft Office 365, and a demonstrated ability to learn new technology systems.