Our Story

digitizing the worker's day

The year is 2003. Camera phones just made their debut, and the rise of mobilization was rapidly growing. It was also the year the founders of Librestream identified a common vision that still guides the company today. A vision to empower workers with technologies that help them rapidly diagnose, inspect, and maintain assets anywhere in the world.
This vision came out of the team’s deep roots in manufacturing where they witnessed the high costs and delays caused by inefficient communications. Often, teams waited a day for specialists to arrive onsite to see the issue resolved within 15 minutes. There had to be a better, more efficient way.
Out of their experience came the Onsight Augmented Reality Service Platform. Onsight is built for workers to collaborate virtually and access content from the world’s toughest environments and for the most demanding enterprises. Installed globally, Onsight delivers measurable business outcomes including increased aircraft availability, accelerated product delivery, and faster issue resolution. Librestream continuously innovates to digitize the worker’s day.

Our Timeline

Begins when we asked:
How can we help workers rapidly diagnose, inspect and troubleshoot assets?

Invented technology to virtually collaborate with remote experts and access augmented content.

Launched the world's first mobile virtual presence platform connecting remote workers and experts.

Connected the world's most extreme environments with Ex-Certified Rugged Smart Camera devices.

Optimized performance in ultra low bandwidth environments for augmented collaboration.

Released military grade security and firewall traversal services.

Expanded to smart devices, used by field service teams.

Recognized as the leading video enterprise solution in the market.

Customers recognized as innovators for achieving results using virtual presence.

Connected specialty video and test devices in live collaboration sessions as part of IoT.

Expanded virtual and augmented capabilities to smart glasses and wearables for hands-free collaboration.

Launched next generation of pioneer rugged smart camera with expanded augmented reality capabilities.

Announced the world's first multi-purpose industrial wearable with integrated thermal imaging camera.

Introduced specialized content solution for industrial teams to create, access, manage, and share content securely.

Expanded the Onsight Augmented Reality Service Platform with paperless digital work instructions for consistent procedures.

Where else will this idea lead?

Awards

Board of Directors

John Bishop
Geoff J. Catherwood
Steve B. Peri
James A Richardson
Kerry Thacher
Charles Vaslet
Ben Weinberger

Management

John Bishop

President & CEO

Jereme Pitts

Chief Operating Officer

Paul Cadieux

Chief Financial Officer

Marieke Wijtkamp

SVP, Marketing

Charlie Neagoy

SVP, Customer Success

Bill Gillanders

VP, Engineering

Kent Wotherspoon

VP, Software Development

Jon Newman

VP, Product Management

Tim Harader

VP, Business Development

Dan Flynn

VP, North American Sales

Michael Murphy

VP, Emerging Markets

Dean Woods

VP, Global Account Development

Paul Rogan

Corporate Controller

Careers

We are always seeking high energy and talented people to continue expanding our products and services in the global enterprise collaborative video market. If you are interested in working at a fast-paced, high growth entrepreneurial company, Librestream may be the place for you.

Please forward your resume by email to Librestream Careers.

Inside Sales Representative (Work From Home: UK or Sweden)

Librestream is looking for an Inside Sales representative that will play a fundamental role in achieving ambitious new customer acquisitions and revenue growth objectives while working in a fast paced team environment. You must be comfortable making outbound cold calls, performing customer demos, working with current customers on service renewals while generating upsell opportunities, qualifying & identifying new prospects, aligning with Account Directors on strategic accounts, and closing sales. This role will report directly to the Global Director of Inside Sales. Ideal location: UK or Sweden.

Responsibilities:

 

Lead Qualification, Generation and Nurturing

  • Source & qualify new sales opportunities through inbound lead follow-up
  • Perform outbound B2B communications (phone, email, social) to generate new leads and help build the pipeline for the sales team
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Research key accounts, identify contacts and targets for lead generation campaigns, and acquire information for each target
  • Triage and follow-up with inbound leads from website forms, general emails, and phone calls
  • Generate advance interest and set appointments for Librestream at events such as trade shows
  • Follow-up on leads from direct marketing programs and assist in nurturing the leads through the funnel
  • Work with marketing to identify assets and messaging for lead generation campaigns
  • Team with Channel Partners to build pipeline and close deals
  • Perform effective online demos to prospects
  • Enter all customer and lead data into our customer relationship management software (Salesforce.com)

 

Client Renewals and Upsell Opportunities

  • Responsible for achieving revenue and renewal rate targets for existing client support contracts.
  • Generate and analyze renewal reports to identify the prospective list of upcoming renewals.
  • Create and communicate to customers about their upcoming renewals while reinforcing the value to generate upsell opportunities
  • Work with customers and internal teams to complete the renewals and manage expiry dates.
  • Track and communicate renewal results and/or issues on a monthly basis.
  • Field questions from prospects and customers about the company, products, services, and implementation.
  • Enter renewal data and opportunities into our customer relationship management software (Salesforce.com).

 

We are looking for the following attributes:

  • Strong prospecting skills
  • Excellent verbal and written communication skills
  • Strong listening and presentations skills
  • Competitive Spirit
  • Can collaborate and influence in a “win as a team” environment
  • Ability to multi-task, prioritize and manage time effectively
  • Resourceful & creative
  • Coachable

 

Qualifications/Requirements

  • BA/BS University degree with a concentration in marketing, sales, or business administration
  • 3-5 years Inside sales or telephone sales experience, preferably in the software industry
  • Experience creating calling campaigns for strategic business, building relationships with C-Level executives, setting appointments for sales executives and nurturing account relationships
  • Proven track record in delivering results
  • Proficient in MS Office applications and general technology
  • Preferred, but not required, experience using Salesforce.com or similar CRM tools
  • Preferred, but not required, understanding of video-based technologies – i.e. Zoom, Microsoft Teams, etc.
Software Developers (Software Support Team)

Our Software Support Team is recruiting Software Developers to maintain and support applications and services for mobile, desktop, server and cloud server platforms. We have immediate openings for entry-level to senior roles.

Librestream is a fast-growing company with a globally deployed industrial Augmented Reality platform. Frontline workers in 120 countries use the Onsight AR platform on wearables and mobile devices every day to accelerate problem solving and capture data for AI-based machine learning.

If you are dedicated to building high quality software, are a great problem solver, enjoy being challenged and are detail oriented, we want you on our growing team to create secure, robust and scalable solutions. A passion for technology and a desire to learn is a must with the constantly evolving set of new technologies at Librestream.

RESPONSIBILITIES INCLUDE:

  • Software development support of software products for mobile, desktop, server and cloud server platforms
  • Software defect troubleshooting and problem resolution
  • Full stack maintenance and development
  • Creation of maintenance and hotfix releases for applications and services
  • Collaborate with support team and customers to resolve technical issues
  • Creation and maintenance of custom branded versions of applications and services
  • Updates of third-party libraries and code
  • Ports to new platforms (e.g. wearable devices)
  • Integration of software security updates and patches
  • Regional localization
  • Develop test software for development, validation, customer support and production purposes
  • Occasional after-hours work may be required in response to urgent issues

DESIRED QUALIFICATIONS:

  • Diploma in Computer Science, Computer Engineering or a related field (or equivalent experience)
  • Proven ability to apply strong problem solving, debugging and general software development skills
  • Familiarity with a wide variety of platforms and technologies
  • Experience with one or more of C/C++, C#, Java, ObjC, JavaScript, REST, SQL
  • Application development experience on one or more of iOS, Android and Windows platforms
  • Experience as a full stack web developer with a good understanding of web application architecture
  • Familiarity with AWS and/or Azure cloud platforms
  • Familiarity with streaming technologies (voice, video, audio), networking, security, communications and the challenges of mobile platforms
  • Experience with any of the following: Xamarin, XCode, MySQL (or similar), OpenGL, build/test automation, software security scan tools
  • Development experience on wearable computers (e.g. Android-based, Microsoft HoloLens) is an asset
  • Effective communicator able to work well with other team members
  • Hands-on self-starter able to tackle problems without close supervision
  • Familiarity with Azure DevOps

Full-time Position

Location: Librestream Headquarters, 895 Waverley Street, Winnipeg, MB, Canada R3T 5P4

Start Date: As soon as possible

HOW TO APPLY: Please forward resumes by email to careers@librestream.com.  Recent graduates please include a copy of academic transcripts.

Sr. Sales Engineer

This position will be responsible for leading technical pre-sales engagements with Global 2000 customers and taking a lead role in the broader Pre-Sales Engineering team. The ideal candidate will have experience with solution sales involving software and infrastructure components and SaaS and/or video

Librestream is a fast growing company that focuses on impacting manufacturing and field service operations by providing virtual presence solutions to: make faster decisions, solve customers’ problems remotely, and provide expertise in domains that are beyond boardrooms and video conferencing suites.  As the pioneer of this space, Librestream partners with leading organizations like Cisco and Verizon and our customers are global 2000 organizations.

 

Responsibilities:

  • White boarding and technical sessions with customers and partners
  • Support targeted sales opportunities and perform product demonstrations
  • Be a Subject Matter Expert for peers- internal and external
  • Take on a leadership role as necessary to lead and drive projects
  • Provide pre-sales support for new and existing customers, coordinating closely with assigned in-region Sales Territory Manager(s)
  • Train select channel partners on how to use and sell Librestream products
  • Provide technical response to RFx’s, bids, and proposals
  • Communicate customer and field engineering knowledge and feedback to internal resources
  • Communicate and facilitate joint development with partners in a technical capacity
  • Provide regional tradeshow support
  • Technical quote generation and management during the sales lifecycle
  • Work closely with regional sales reps and inside sales reps

 

Requirements:
• Bachelor’s degree or equivalent
• 5+ years of experience in a customer-facing technical role such as sales engineering, professional services consulting, or technical support.
• Excellent customer-facing skills including a demonstrated track-record of interfacing with enterprise clients.
• Superb presentation, demonstration, and communication skills
• Strong knowledge of:
• enterprise network infrastructure
• network security
• Internet and network topology
• SaaS architecture
• Experience with at least two of the following categories of technologies:
• Video – including H.264,
• Networking – Wireless, satellite networks, firewalls, route/switch. etc
• Cloud Computing – AWS, cloud security reviews, HTTPS encryption, etc
• Infrastructure – SAN/NAS, WAN optimization, VMWare, etc
• Strong work ethic and a “get-the-job-done” attitude are necessary in our fast-paced, startup-like environment.
• Travel of 25-50% within the territory is required with potential for out of territory or international travel as necessary

 

Technical Support Engineer EMEA

The Technical Support Engineer must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Experience in supporting software products and working with enterprise customers is required.

We are seeking high energy and talented people to continue expanding our technology products and services in the global industrial market. If you are interested in working at a fast-paced, high growth, entrepreneurial company, Librestream is the place for you.

  • Provide technical support by phone or electronically to corporate clients, business partners, and colleagues throughout EMEA
  • Respond promptly to customer inquiries in a professional manner and within stated response times
  • Troubleshoot technical problems to determine whether they are hardware, network or software related, and attempt to assess and remedy the problem with the initial call
  • Acquire proficiency in Librestream video collaboration products and services
  • Assist other support personnel as needed and maintain visibility into all active support requests to ensure timely response and proper follow-through by others
  • Coordinate field issues with Development team to drive future release functionality and updates
  • Keep detailed records of customer support cases in the corporate CRM
  • Analyze and report on defined CRM support metrics and trends
  • Participate in on-call rotation to support customers after-hours and on weekends

 

Job Requirements:

  • A relevant post-secondary degree such as Computer Science, Engineering, or Technical diploma
  • 3-5 years of experience in a technical support role
  • Experience in supporting technologies that include cloud computing, networking, video streaming, and broad platform support such as PCs, smartphones/tablets and wearables
  • Excellent communication skills – verbal & written, multilingual an asset
  • Strong ability in problem analysis and problem solving
  • Detail oriented and ability to multi-task under pressure

 

Job type: Full time

Location: Europe

Mobile and Wearable Application Developer

Librestream is adding developers to our core team that designs, implements and supports our rapidly expanding digital field worker product portfolio and customer base. Librestream is a fast-growing company that develops leading-edge remote expert, digital work instruction, augmented reality and field intelligence solutions. Hosted on a wide variety of mobile and wearable devices, customers rely on Librestream products to operate in extreme network and environmental conditions around the world. Candidates should have at least three years of industry experience designing and implementing applications on mobile phones, tablets and wearable devices. You will be working with a constantly evolving set of new technologies so you must have a passion for technology and a desire to learn. We’re looking for candidates that are great problem solvers, enjoy being challenged, communicate well and have the knowledge, dedication and attention to detail required to create secure, robust and scalable solutions.

GENERAL RESPONSIBILITIES:

  • Mobile and wearable application design, implementation, maintenance and support
  • Develop, test, debug and support new and existing software products
  • Software defect troubleshooting and problem resolution
  • Collaborate with support team and customers to resolve technical issues
  • Integration of software security updates and patches
  • Develop test software for development, validation, customer support and production purposes
  • Software test and verification

REQUIREMENTS:

  • Diploma in Computer Science, Computer Engineering or a related field (or equivalent experience)
  • 3+ years of experience developing native applications for iOS and/or Android mobile phones, tablets and wearable devices
  • Expertise with one or more of C#, Java, Swift, and/or Objective C
  • Strong problem solving and debugging skills
  • Hands-on self-starter with proven ability to craft robust, secure, maintainable code
  • Effective communicator able to work well with other team members

DESIRABLE:

  • Experience with C, C++, REST, SQL, JavaScript, HTML5
  • Highly desirable to have cross-platform development experience using Xamarin or similar tools.
  • Highly desirable to have development experience on wearable computers (e.g. Android-based, Microsoft HoloLens)
  • Experience with functional and reactive programming
  • Exposure to application development on Windows platforms
  • AR development experience with Vuforia/ARCore/ARKit
  • 3D UI using Unity or similar
  • Experience with any of the following: XCode, MySQL (or similar), OpenGL, build/test automation, user interface design, web API creation, IoT solutions
  • Familiarity with streaming technologies (voice, video, audio), networking, security, communications and the challenges of mobile platforms
  • Familiarity with Azure DevOps

Full-time Position

Location: Librestream Headquarters, 895 Waverley Street, Winnipeg, MB, Canada R3T 5P4

Start Date: As soon as possible

HOW TO APPLY: Please forward resumes by email to careers@librestream.com.  Recent graduates please include a copy of academic transcripts.

Software Support Lead

We require an experienced Software Developer to provide technical leadership and hands-on development skill to the Software Support Team which maintains and support applications and services for mobile, desktop, server and cloud server platforms

Librestream is a fast-growing company with a globally deployed industrial Augmented Reality platform. Frontline workers in 120 countries use the Onsight AR platform on wearables and mobile devices every day to accelerate problem solving and capture data for AI-based machine learning.

If you are dedicated to building high quality software, are a great problem solver, enjoy being challenged, have technical leadership experience and are organized and detail oriented, we want you on our growing team to create secure, robust and scalable solutions. A passion for technology and a desire to learn is a must with the constantly evolving set of new technologies at Librestream.

RESPONSIBILITIES INCLUDE:

  • Software development support of software products for mobile, desktop, server and cloud server platforms
  • Technical leadership of the Software Support Team.
  • Manage priorities and team assignments for multiple tasks and issues.
  • Software defect troubleshooting and problem resolution
  • Full stack maintenance and development
  • Creation of maintenance and hotfix releases for applications and services
  • Collaborate with support team and customers to resolve technical issues
  • Creation and maintenance of custom branded versions of applications and services
  • Updates of third-party libraries and code
  • Ports to new platforms (e.g. wearable devices)
  • Integration of software security updates and patches
  • Regional localization
  • Develop test software for development, validation, customer support and production purposes
  • Mentor less experienced team members
  • Occasional after-hours work may be required in response to urgent issues

DESIRED QUALIFICATIONS:

  • Diploma in Computer Science, Computer Engineering or a related field (or equivalent experience)
  • At least ten years of software development, maintenance and support experience
  • Prior experience in a leadership role
  • Proven ability to apply strong problem solving, debugging and general software development skills
  • Great organizational skills and proven ability to manage multiple simultaneous tasks
  • Familiarity with a wide variety of platforms and technologies
  • Experience with one or more of C/C++, C#, Java, ObjC, JavaScript, REST, SQL
  • Application development experience on one or more of iOS, Android and Windows platforms
  • Experience as a full stack web developer with a good understanding of web application architecture
  • Familiarity with AWS and/or Azure cloud platforms
  • Familiarity with streaming technologies (voice, video, audio), networking, security, communications and the challenges of mobile platforms
  • Experience with any of the following: Xamarin, XCode, MySQL (or similar), OpenGL, build/test automation, software security scan tools
  • Development experience on wearable computers (e.g. Android-based, Microsoft HoloLens) is an asset
  • Effective communicator able to work well with other team members and provide guidance and tutoring to less experienced team members
  • Hands-on self-starter able to tackle problems without close supervision
  • Familiarity with Azure DevOps

Full-time Position

Location: Librestream Headquarters, 895 Waverley Street, Winnipeg, MB, Canada R3T 5P4

Start Date: As soon as possible

HOW TO APPLY: Please forward resumes by email to careers@librestream.com.  Recent graduates please include a copy of academic transcripts.