Pratt & Whitney

During the COVID-19 pandemic, Pratt & Whitney faced challenges in providing on-site support to customers due to travel restrictions. To maintain service continuity and minimize operational disruptions, the company sought innovative solutions to deliver remote assistance and proactive maintenance.

Pratt & Whitney implemented a suite of digital tools, including:

• Oil Analysis Technology: An engine health management tool that provides greater visibility into engines without intrusive inspections.
• Onsight by Librestream: A remote support platform enabling real-time, two-way audio-visual communication between technicians and support personnel, facilitating remote diagnostics and troubleshooting.

• Maintained high levels of customer support despite travel limitations.
• Enabled proactive maintenance through regular oil analysis, identifying potential issues before they escalate.
• Reduced the need for on-site visits, saving time and resources.
• Enhanced collaboration between field technicians and support teams through real-time remote assistance.