Customer Success

Librestream is the transformation partner for your workforce

We are driven by solutions. Our view of success solely comes from transforming the organizations we work with. With deep roots in industrial operations, our extensive and experienced customer success team understand the unique challenges that modern workforces face today. We dedicate a Librestream Team member to each customer to guide them all the way from piloting the first Onsight use case to fully scaling and deploying the platform across the entire workforce while tracking KPIs and showcasing ROI.


Engagement

Each customer is different, but they all share a common purpose:  to achieve a meaningful and positive impact on their business performance.  Our approach begins with that in mind, and brings a well-honed process to make our customers successful: 

  • Onboarding – Guiding customers through a proven and comprehensive process of deployment 
  • Use Case Development – identifying areas of focus that will have material impact to our customers’ ROI. 
  • Business Outcomes and KPIs – defining and measuring success criteria 
  • Internal Marketing, Communications – sharing and promoting the platform throughout our customers’ organizations. 
  • Executive Alignment – ensuring alignment with business goals, top-to-bottom 
  • Adoption Strategies – assessing and adapting to our customers’ unique culture. 

Training

We understand that every customer has a unique “organizational learning” culture. Therefore, the team develops tailored training plans aligned to meet specific needs that result in knowledge retention. Our training program includes a variety of training options to explore: 

  • Train-the-Trainer Series – Identify Champions to become Onsight SMEs to train their team members for global adoption. 
  • Self-Directed Micro-Learning Resources – Search quick Onsight popular training topic chunks focusing on How-to Steps and Videos. 
  • E-Learning Courses – Train globally anywhere and anytime with our online courses.
  • Virtual Instructor-Led Training (VILT) – Connect with a Librestream Trainer to guide you through learning Onsight. 
  • Blended Learning Approach – Combine our E-Learning Courses with VILT practice.
  • Training Certification – Authorize documented certification to users who have mastered Onsight. 

Support

We have direct and intimate experience with the challenges our customers face, born from supporting deployments across the globe.  Whether technical, environmental, or organizational, we stand ready to provide guidance in the face of any challenge, including: 

  • Technical Support – application, network, and system-level technical advising 
  • Usage Analytics – monitoring and evaluation of customer data, to guide decisions and actions 
  • Use Case RefinementInternal Marketing, Communications – continually adjusting approaches to meet our customers’ success criteria 

Customer Success Highlights

  • Executive Alignment
  • Custom Deployment Plans
  • Train-the-Trainer Programs
  • Self-directed Training Materials
  • Anytime Anywhere E-learning Training Program
  • Virtual Instructor-Led Training
  • Tailored Adoption Strategies
  • Usage Monitoring and Analytics

Sales & Customer Support
Headquarters-International

1.204.487.0612

North America Toll Free

1.800.849.5507



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