Lockheed Martin
Customer Use Case
RTX
Situation
RTXs, a leader in aerospace and defense, sought to improve processes across a range of sustainment use cases—such as inspections, remote maintenance and repair, and training. They required a secure, reliable, and data-rich collaboration platform capable of supporting mission-critical environments in both field and factory settings
Solution
RTX launched VirtualWorx, an augmented reality collaboration platform powered by Librestream’s Onsight. It delivers secure two-way voice and video communication, document sharing, and training capabilities between field technicians and subject matter experts—enabling real-time decision-making and reducing the need for in-person presence.
Results
- 30% travel cost savings through reduced SME deployment
- Improved mission availability by accelerating diagnostics and reducing downtime
- Higher first-time fix rate, including a case where a transport-damaged system was resolved remotely without deploying a full team
- Time savings during hardware inspections and quality checks
- Eliminated blind travel into factories—enabling real-time insight before deployment
- Flexible device compatibility (e.g., use in secure plant environments with tablets)
“VirtualWorx (powered by Onsight) allows us to be more responsive and fix things right the first time if the local mechanic is in need of additional information.”
— John Cogliandro,
Engineering Fellow, RTX
