
ManTech
Customer Use Case
ASK Chemicals, a leading global provider of foundry and industrial resins and coatings, faced challenges in delivering on-site technical services to foundries, especially during the COVID-19 pandemic. Travel restrictions and the need for timely support highlighted the necessity for a digital solution that could replicate in-person services remotely.
Partnering with Librestream, ASK Chemicals implemented a white-labeled version of the Onsight platform, branded as “ASKNow.” This solution enabled real-time video communication, documentation, and language translation capabilities, even in low-bandwidth environments, allowing technical experts to assist customers remotely.
— Charles Hoertz,
Head of Global Digitalization, ASK Chemicals
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