Librestream is committed to ensuring that your privacy is protected

At Librestream, we collect personal information from our customers in the regular course of doing business. This statement answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.

 

What personal information does Librestream collect?

We may collect the following information about you:

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Banking information
  • Purchase history

 

How does Librestream use this information?

The main reasons we collect personal information from you are:

  • Orders
  • Completing a sale/transaction
  • Customer Service
  • Customer relationship management
  • Marketing
  • Warranties
  • Returns
  • Internal analytics processes

 

Opting Out of Marketing/Promotional Information

You may opt out of receiving marketing/promotional information at any time by writing to or emailing us using the information on our Contact Us webpage.

 

Information Shared While Using Librestream’s Services

Librestream hosted service retains the following account data:

  • Onsight user name and password hash
  • User’s first name and last name
  • User’s email address and/or phone number
  • User’s Onsight video address (SIP URI) and encrypted SIP password
  • User’s list of Onsight Contacts
  • Device types
  • IP Addresses
  • Host names
  • Call history
  • Call statistics
  • Location data

 

Onsight Flow retains the following account data:

  • User name and password
  • User email address
  • Location (if enabled on the device)
  • Device name and type
  • IP address
  • Log data (may include records of user activity on both the client application and the dashboard web application including user names, user email addresses, IP addresses, geographic locations, and names/makes/models/operating systems of connected devices)
  • Application events (may include the start and end time and date of application sessions and application crashes which could include user names, user email addresses, IP addresses, geographic locations, and names/makes/models/operating systems of connected devices)
  • Job results

 

We collect and store this information to:

  • Facilitate Onsight sessions
  • Provide usage reporting information
  • Perform troubleshooting and support of the Onsight platform

 

Customer-created still images, audio, or video files as well as other files of non-Onsight origin may be stored on Librestream Onsight Workspace servers at the discretion of the customer. Customers may also choose to capture still images, audio, or video files and store them locally on an Onsight endpoint. Customers have the option to disable still image capture and video/audio recordings on all endpoints.

 

Customers are responsible for determining the suitability of Librestream’s services for their use and for complying with any applicable data privacy and protection regulations, laws or conventions applicable to their use of Librestream’s services.

Librestream’s data centers are located in the United States.

Cloud information is stored in the United States.

 

Librestream may analyze customer data as part of its internal analytics process for the purpose of determining workflow and software improvements, usage trending, and other analyses in order to help Librestream better understand customer usage for its internal business processes. This data is strictly used internally and is not shared with any third parties. You may request that your data not be used for this purpose and you can request that your data be deleted from our analytics process at any time.

 

You may choose to restrict the collection or use of your personal information in the following ways:

  • You have the right to ask for a copy of your personal information and/or to request that we erase your personal information if you withdraw your consent.
  • If you believe that the information we have is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

 

How We Use Cookies 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies indefinitely to identify which pages are being usedThis helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website and more relevant content, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

 

Google Analytics  

We use Google Analytics to provide website analytics and statistics on the performance of our website. Google Analytics uses cookies and devices identifiers like IP addresses to provide the analytics dataTo opt out of Google Analytics cookie tracking Google has provided an ‘Google Analytics Opt-Out Browser Add-on’, please visit https://tools.google.com/dlpage/gaoptout to download and enable.  

 

Online Advertising and Remarketing 

We use different third-party advertising and social media companies who collect cookies, other device identifying information, and/or browsing behavior for online advertising, remarketing and conversion tracking to ensure we are showcasing relevant content. To learn more about cookies or how to opt-out please visit https://www.networkadvertising.org/. 

 

Links to Other Websites 

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting external sites. The external sites are not governed by this privacy notice. You should exercise caution and look at the privacy statement applicable to the website in question. 

 

Children’s Policy 

If you are under the age of 18 and have come across this website please do not fill out any forms with personal information unless you have consent.  

 

Sharing of Personal Information with Third Parties

If it’s a necessary part of any of the transactions listed above, Librestream may need to disclose your information to another company. For example, we pass on your name and address to a courier company to complete a delivery. Librestream does not sell your personal information to any third parties. Librestream may be required to disclose personal information in the event of a court order or operation of law.

Librestream uses Amazon Web Services (AWS) and Microsoft Azure, located in the United States, for Hosted Services.

AWS is certified under the EU-US Privacy Shield. Librestream has signed a Data Processing Addendum with AWS to ensure compliance with privacy laws and regulations such as the GDPR (EU).

Microsoft is compliant with privacy laws and regulations such as the GDPR (EU) as well as having an information security management system based on ISO 27001. Microsoft is certified under the EU-US Privacy Shield.

Librestream uses MaxMind, located in the United States, for GeoIP location information. MaxMind participates in the EU-US and Swiss-US Privacy Shields and has an information security management system based on ISO 27001.

Librestream uses Google APIs, located in the United States, for location information (country look up from GPS coordinates). Google participates in the EU-US and Swiss-US Privacy Shields.

Librestream uses Google Recaptcha, located in the United States, for captcha purposes. Google participates in the EU-US and Swiss-US Privacy Shields.

Librestream uses Twilio, located in the United States, to send phone numbers and guest invites for SMS guest invites. Twilio participates in the EU-US and Swiss-US Privacy Shields.

Librestream uses Twilio’s SendGrid service, located in the United States, to send emails for Onsight Platform Manager end user messages, for Onsight Flow, and optionally for guest invites. SendGrid participates in the EU-US and Swiss-US Privacy Shields.

Librestream uses MongoDB Atlas, located in the United States, to store Onsight Flow media. MongoDB participates in the EU-US and Swiss-US Privacy Shields.

Librestream uses DigiCert, Microsoft Azure and Amazon Web services for X509 certificates (sometimes called SSL certificates). X509 certificate revocation list (CRL) checks may be done to their servers when connecting to Librestream services. DigiCert is located in the United States, although, depending on your location and the products you are using, data may be accessible from and transferred to the United States, South Africa, Australia, Ireland, India and Japan. DigiCert participates in the EU-US and Swiss-US Privacy Shields.

 

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Librestream Administrative Access to Onsight Domain

Librestream can access a Customer Onsight Account Manager domain to assist with configuration and technical support. Customers can disable this administrative access at their discretion.

 

Privacy Concerns and Questions

For any concerns related to the privacy of the information you share with us, please contact us at privacy@librestream.com. If you are unsatisfied with our response to your privacy concerns, you may contact the Office of the Privacy Commissioner at 1-800-282-1376 or the Privacy Commissioner in your respective state, province, or country.