SGS Develops QiiQ to Offer Remote Inspections

SGS, the world’s leading inspection, verification, testing, and certification company, sought to enhance its inspection processes for improved safety and productivity. Recognizing technology and digitization as key trends, SGS aimed to implement a remote mentoring solution capable of operating effectively in challenging field environments and across various mobile devices.

SGS deployed a custom-branded version of Librestream’s Onsight platform, named QiiQ. This solution enabled real-time collaboration between senior support staff and field inspectors, as well as direct support to customers, facilitating remote inspections even in difficult environments.

• Conducted over 30,000 remote inspections using QiiQ.
• Decreased travel requirements, leading to reduced fuel costs and carbon emissions.
• Improved productivity and staff safety.
• Enhanced customer service through efficient workflows and reduced costs.