Customer Use Case

Renault Trucks: Boosting Vehicle Uptime with Onsight

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Situation

Renault Trucks needed to increase uptime across its commercial fleet by providing rapid technical support to 72 service outlets in the UK and Ireland. The company sought a remote solution that was scalable, hands-free, secure, and effective even in low-bandwidth environments.

Solution

Renault Trucks deployed Optiview, a remote support platform powered by Librestream’s Onsight software and RealWear HMT-1 headsets. This allowed service centers to connect instantly with technical experts for guided repairs and diagnostics.

Results

  • Cut warranty inspection visits by a factor of five
  • Reduced technician travel, cutting mileage by 10–15%
  • Service procedures that once took 24–48 hours now resolved in 20–30 minutes
  • Faster warranty claims and higher customer satisfaction
  • Lower greenhouse gas emissions

“Librestream’s Onsight gave our technicians the power to quickly resolve complex issues—without waiting for in-person support.”

— Andrew Walker,
National Technical and Warranty Manager, Renault Trucks

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