Volvo Trucks Offers Remote Repair and Maintenance

Customer Use Case

Volvo Trucks: Remote Repair and Maintenance

Situation

Volvo Group Trucks Germany manages over 145 workshops and dealers, with Product Quality Engineers (PQEs) handling approximately 80 technical cases per person each month. Many of these cases required PQEs to travel on-site, leading to increased costs and delays in service delivery. To enhance services, maximize productivity, accelerate issue resolution, and reduce costs, Volvo initiated the Industrial Video Project.

Solution

After evaluating potential solutions, Volvo implemented Librestream’s Onsight platform, deploying it on PCs, mobile devices, and RealWear HMT-1 wearables. This setup enabled hands-free remote assistance, allowing technicians to connect with PQEs in real-time, share visuals, and access necessary documentation without leaving the job site.

Results

Time Savings: Reduced lead time in resolving product and technical issues.
Cost Savings: Decreased asset downtime and minimized travel expenses.
Quality Control: Provided immediate information, supporting workshops with just-in-time solutions.

“Onsight has the potential to provide better assistance to our technicians and increase our productivity. This solution can help us improve our quality of service and customer satisfaction.”

— Markus Weckesser,
Director Service Market, Volvo Group Trucks Central Europe

To see the solution in action, watch Volvo show how they are using Onsight in combination with the HMT1 to see and hear content between locations and technicians. You will see key features such as remotely controlling zoom or lighting, taking pictures or videos, drawing on screen, sharing drawings and more.