ASK Chemicals Enhances Customer Support with White-Labeled Onsight Software

ASK Chemicals, a leading global provider of foundry and industrial resins and coatings, faced challenges in delivering on-site technical services to foundries, especially during the COVID-19 pandemic. Travel restrictions and the need for timely support highlighted the necessity for a digital solution that could replicate in-person services remotely.

Partnering with Librestream, ASK Chemicals implemented a white-labeled version of the Onsight platform, branded as “ASKNow.” This solution enabled real-time video communication, documentation, and language translation capabilities, even in low-bandwidth environments, allowing technical experts to assist customers remotely.

• Reduced technical service scheduling times from weeks to approximately 15 minutes using ASKNow.
• Achieved annual savings exceeding $30,000 USD in the U.S. alone.
• Deployed ASKNow in over 10 countries across North America, South America, and Europe in 2022.
• Enhanced customer support and expanded service reach without the need for physical presence.