Remote Expert Assistance Software

Onsight Connect

Onsight Connect, the most widely-deployed
industrial Remote Expert solution.

The leading augmented reality remote expert solution, Onsight Connect, delivers a fully-collaborative environment to rapidly troubleshoot, inspect, and resolve issues in the field.

With advanced artificial intelligence and IoT visualization, Onsight effectively distributes knowledge and empowers decision making with capabilities such as live translation, object recognition, and sensor data integration.

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A colleague, supplier, or customer may be on the other side of the world, but remote experts can perform inspections, audits, diagnostics, training and more, right from their office.

A colleague, supplier, or customer may be on the other side of the world, but remote experts can perform inspections, audits, diagnostics, training and more, right from their office.

Teams can share audio and video, bridge language barriers with live translation, circle and mark areas that need attention, adjust lighting, and record or capture still images to develop and maintain a lasting knowledge base. Designed for collaboration in various field environments, Onsight performs in ultra-low bandwidth situations with a minimum requirement of 30 kbps and includes an offline mode when there is no bandwidth available.

Key Product Capabilities

  • Stream video and share high quality images in environments with bandwidth as low as 30 kbps
  • Collaborate with advanced augmented reality tools such as onscreen text and telestration
  • Use AI object character recognition to identify the content of digital images and extract text, objects, and other identifying markers
  • Bridge language barriers with Onsight translator
  • Visualize relevant data in the field from IoT platforms
  • Invite third party vendors, customers or contactors with guest invites
  • Engage with multiple participants on a call
  • Compatible with enterprise wearables, smartphones, tablets and PCs
  • Remotely control zoom, lighting and camera of the device in the field
  • Record sessions to upload to a knowledge base
  • Integrate with back-office systems for a streamlined experience
  • Create custom compliance messages when a user logs in or starts a recording

Product Highlights

AI Computer Vision
Recognize objects and build a smart database of auto-tagged content for machine learning models.
IoT Data Visualization
Connect to IoT platforms in the field to display relevant data onscreen.
Broad Device Support
Runs on enterprise wearables, smartphones, tablets, PCs, and Onsight devices.
Low Bandwidth Optimized
Share live content in even the most extreme low bandwidth – cellular, wireless or satellite
Knowledge Base
Build a centralized knowledge base of content. Add tags, search, and share in future sessions.
Remote Controls
Remotely control the field camera to get the right visuals and reduce training.
Guest Invites
Quickly bring in guests to live Connect remote expert sessions, ideal for customers and suppliers.
Ecosystem Integration
Seamlessly integrate into your back-office systems with the Onsight Call API.
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Customer Use Cases

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