Onsight NOW
Built for real work. Designed to deliver.

Service Intelligence Platform that empowers your teams with real-time insights, AI support, and seamless integration into your existing systems.

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The Pressure on Service Has Never Been Greater

Service teams today must do more with less: fewer technicians, faster resolutions, and shrinking institutional knowledge. The reality is disconnected systems and limited visibility make it hard to keep up.

Onsight NOW is a Service Intelligence Platform that turns real-time data and frontline expertise into stronger performance. It integrates with your existing tools, supports technicians in the field, and helps your operation run smarter, faster, and more profitably.

Onsight NOW Capabilities

Expand Revenue with Your Existing Team

Boost capacity without hiring. Onsight NOW equips your team—experienced and new alike—to complete more jobs with greater precision and speed.

With intelligent guidance and real-time access to job-critical data, your team spends less time searching and more time delivering. That means more completed work orders, more uptime for customers, and more revenue—without adding headcount.

Eliminate waiting/searching for information

Increase job throughput and first-time fix rates

Shorten time to competency for new technicians

Reduce Service Operations Costs

Service visits eats time and margins. Onsight NOW helps reduce repeat visits, improve diagnostics, and shift more tasks to customer self-service.

With clear access to historical job data, smart diagnostics, and customer-facing tools, your team arrives prepared, fixes faster, and avoids return visits—freeing up valuable technician hours for revenue-generating work.

Improve first-time fix rates

Minimize costly rework

Enable customer self-resolution

Retain Critical Expertise

Your most experienced workers are leaving—and taking decades of expertise with them. Onsight NOW helps capture, preserve, and scale that expertise across your team.

From technician videos to service reports and contextual diagnostics, Onsight NOW automatically organizes and surfaces insights in real time—so critical know-how becomes an always-available asset, not a disappearing one.

Experience no longer retires—it scales

Empower every technician with on-demand access to expertise

Capture and embed expert knowledge into workflows

Deliver Real-Time Intelligence—Everywhere

From job site to repair bay, Onsight NOW puts actionable insights at your team’s fingertips—when and where they need them most.

With mobile access, contextual AI prompts, and instant translation, your team gets the right data—without delays. Onsight NOW removes friction and empowers your workforce to make faster, smarter decisions on the spot.

Real-time answers, wherever the work happens

Reduce wasted time searching for procedures

Keep technicians focused and efficient

Meet Users Where They Are by integrating with your current systems

Onsight NOW integrates with your current software environment—working across platforms, teams, and tools without disruption.

We know enterprise systems aren’t one-size-fits-all. Onsight NOW connects to the systems you already use—like SAP, Salesforce, SharePoint, and custom ticketing—bringing service intelligence into your existing workflows without the need to start over.