Customer Use Case
Safran – Delivers Real-Time Visual Support

Situation

Safran Helicopter Engines is the only manufacturer dedicated to rotorcraft turbines. With a large profile of products, real-time information is vital for Safran to provide their customers with the best quality products and services. To elevate their service program, Safran was interested in adding real-time visual support direct to customers. This new capability would significantly differentiate the new enhanced service programs.

Solution

After completing its competitive market research, Safran Helicopter Engines selected Onsight Connect as its remote visual support solution. Safran custom branded the solution as Safran Expert link to incorporate it within their service packages. With Expert link, customer technicians and remote experts at Safran HQ can collaborate remotely on the assets.

Results

Safran Helicopter Engines has found a variety of benefits from Expert Link.

Highlights of Expert Link include:

Real-time support even in remote locations
Enabled new service packages

LIBRESTREAM POWERS NEW REMOTE ASSISTANCE SERVICE FROM SAFRAN HELICOPTER ENGINES

Read the Release

Librestream is pleased to announce that Safran Helicopter Engines has successfully deployed a remote video technical assistance service using the Onsight collaborative platform. Safran Helicopter Engines first announced this innovative Expert link branded service at the HAI Heli-Expo February 28 in conjunction with Heli Austria, Rotortech Services Inc and Heligo, first customers of this new service. [Continue]

“Real-time visual support in even the most remote of locations brings a higher level of service. The selection of the right partner and technology to provide this service led us to Librestream after competitive benchmarking.”
Philippe Galan
Safran Helicopter Engines Chief Digital Officer

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