Customer Use Case
SGS – Remote Visual Inspections

Situation

SGS is the world’s leading inspection, verification, and certification company. SGS was interested in enhancing its process of inspecting goods for safety and productivity improvements. As a company that continuously looks for innovation, SGS identified technology and digitization as one of five megatrends, leading them to investigate a remote mentoring solution.

Solution

For SGS, this solution would always be used in the field and in difficult environments. To meet this reality, SGS needed a solution that would work in various network scenarios and on various mobile devices. SGS added remote inspections to its breadth of services in its Government and Institutions, and Industrial divisions. SGS deployed a branded version of the Onsight Connect software called SGS ‘QiiQ’. This solution allows collaboration between senior support and colleagues as well as direct support to customers.

Results

The QiiQ remote inspections service has helped SGS increase productivity and improve safety.

Other key results include:

Decreased travel requirements
Reduced fuel costs and carbon emissions

SGS INCREASES PRODUCTIVITY AND IMPROVES SAFETY WITH REMOTE INSPECTIONS

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SGS, the world’s leading inspection, verification, and certification company, adds remote inspections to its breadth of services in its Government and Institutions, and Industrial divisions. The ability to visually and inspect goods and processes from afar improves productivity, safety and customer service. [Continued]

“These services have been successfully rolled out and in industrial inspections where they have improved margins and productivity... Our objective is to meet the customers’ expectations, and it is their continued satisfaction that drives us forward.”
SGS
2017 Annual Report

Onsight Connect Overview

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