Onsight Connect

Onsight Augmented Reality Service Platform

Onsight Connect


The Onsight Connect remote expert software delivers a fully collaborative environment to provide teams access to augmented content to  troubleshoot, assess, and rapidly resolve issues in the field by bringing in virtual experts. Connect software powers a full range of mobile devices including smartphones, tablets, computers, smart glasses for a consistent experience that fits all use cases and environments across an enterprise.

Uniquely designed to diagnose assets and solve complex problems across challenging field environments.

A colleague, supplier, or customer might be on the other side of the world, but remote experts can stay in the office, sharing audio and video, circling and marking areas that need attention, adjusting lighting, and recording or capturing still images to develop a lasting knowledge base.

Onsight Connect remote expert software runs on smartphones, tablets, smart glasses, desktops, and Onsight devices for a consistent experience in the field. Designed to collaborate on 'things' in various field environments, teams can rapidly diagnose, inspect, and resolve issues in ultra-low bandwidth situations - even in a basement over cellular or on an offshore oil rig over satellite.

Provide offline access to smartphone cameras and Onsight devices such as the Cube and Hub without requiring an Onsight user login. On the login screen, press the Capture Mode button to take pictures and create recordings with telestration from your selected video source.

Deployed globally, Connect can scale with your operation. Controlled and secured by a robust back-end management solution and infrastructure, Connect meets the needs of the most stringent IT and security environments.

Use Connect on Smartphones

Connect runs on iOS and Android smartphones including consumer and hardened, Ex-certified devices.

Use Connect on Tablets

Connect runs on iOS, Android, and Windows tablets, bringing live video diagnostic capabilities to existing workflows.

Use Connect on Smartglasses

Connect runs on Android smart glasses, typically in ‘Field’ user mode and controlled remotely to simplify use.

Use Connect on Computers

Connect runs on Windows computers and laptops, adding specialists and teams to Connect remote expert sessions.

Use Connect with the Onsight Cube

Pair the Cube with a Connect enabled smart device to capture thermal, fusion, or HD optical visuals from the Cube in a Connect remote expert session.


  • Telestration

    Quickly identify areas for further analysis with onscreen drawing, pre-set shapes, or text.

  • Broad Device Support

    Runs on enterprise wearables, smartphones, tablets, PCs, and Onsight devices.

  • Low Bandwidth Optimized

    Share live content in even the most extreme low bandwidth – cellular, wireless or satellite.

  • Knowledge Base

    Build a centralized knowledge base of content. Add tags, search, and share in future sessions.

  • Remote Controls

    Remotely control the field camera to get the right visuals and reduce training.

  • Guest Invites

    Quickly bring in guests to live Connect remote expert sessions, ideal for customers and suppliers.

  • Ecosystem Integration

    Seamlessly integrate into your back-office systems with the Onsight Call API.

  • Adoption Program Support

    Gain insight for adoption programs with Connect usage statistics and customized workflow experience.

Register For Free Offer

Ensure operational continuity and worker safety using the Onsight remote expert software.

Onsight Augmented Reality Service

See the other solutions that make up the Onsight Augmented Reality Service Platform

Onsight Flow

Custom digital work instructions for paperless procedures.

Learn More
Onsight Cube-Ex

Intrinsically safe camera with thermal imaging for hands-free collaboration in Ex-rated environments.

Learn More
Onsight Workspace

Specialized industrial content management solution.

Learn More
Onsight Cube-R

Industrial wearable for hands-free thermal imaging in rugged environments.

Learn More
Onsight Hub

Connect and share visuals from external cameras and instruments.

Learn More
Onsight Manager

Control and manage security, bandwidth, and privacy settings. Access usage analytics and custom branding features.

Learn More