Support

Below are links to the most recent version of Onsight Connect for Windows software.

Onsight Connect for Windows v11.4.18.55050

• Onsight Launcher (365 KB)
  • Download and run to install Onsight Connect from Onsight Platform Manager
• Onsight Connect Update Package – ZIP file (130 MB)
• Onsight Connect Deploy Package – ZIP file (For On Premises customers only 164 KB)
• Onsight Connect for Windows CD image – ISO file (391 MB)
  • Enterprise Software update packages including the Silent Install package
• Installation instructions

The minimum requirements for installation on a PC are:

¹Windows 7 is not supported by v11.2. The last supported version is v11.0.1.6591.

²Windows 10 is the minimum Operating System required to use the Cube-R or Cube-EX. You may required to update your Bluetooth drivers to increase performance.

Please perform the following steps to install Onsight Connect for Android from the Google Playstore:

1. Get Onsight Connect from the Playstore. Tap the “Install” button.
   
2. Accept the terms for accessing Location, Photos, Camera, etc.
   
3. The application will install…
   
4. Select OPEN to launch Onsight Connect.
   
5. Onsight Connect’s Login screen will appear. Enter your username and password.
   Note: If you are launching the application from a Guest Invite Link you will be automatically logged in.
   

Please perform the following steps to download and install Onsight Connect for Android:

Download the APK

If required, confirm the download by tapping the “OK” button.

When the download has completed, select the “com.librestream.onsight.connect.apk” file from the status bar pull down menu.

You will see an “Install Blocked” popup, select SETTINGS to allow downloads that do not originate from Google Play.

Under settings enable “Unknown sources” – Allow installs from sources other than the Google Play Store.

Confirm the Unknown Sources changes.

Select “INSTALL” to proceed.

You are now ready to launch Onsight Connect for Android!

The Chinese download page is available here

Onsight Connect for Android is available in the following Chinese app stores:

*Mobile App Access is provided by each Chinese app store using their own application.

Onsight Connect for Android requires smartphones running Android v6.0 or higher.

Onsight Connect for iOS requires Apple devices running iOS v12 or higher. 

Below are links to the most recent version of Onsight Connect for Hololens software.

Onsight Connect for Hololens v11.4.14.45188

Download Onsight Connect from the Microsoft Store

What’s New:

• Adds an OPM Server field to the Login – Settings page. This is used for on-premises installations.
• Fixes an on premises issue where the client was incorrectly trying to contact a public server during login..

The minimum requirements for installation on Hololens 2 are:

Onsight Connect for RealWear requires the RealWear Navigator 500 series, HMT-1 or HTM-1Z1 headset running version 8 or higher. The HMT device must be running v9.0.5c or higher in order to pair with the Onsight Cube.

Onsight Connect for Vuzix requires the M400 headset with  minimum OS v1.1.4.

Onsight Connect for Iristick requires the Ecom Visor-Ex 01 in combination with the Smart-EX 02 smartphone.

Onsight Connect supports the following languages:

• English
• French
• Chinese (Simplified)
• Japanese
• German
• Italian
• Portuguese (Portugal and Brazil)
• Spanish
• Swedish
• Russia
• Korean

Natural Language Processing (NLP) supports the following languages:

• Afrikaans, Arabic (Egypt), Arabic (Iraq), Armenian
• Bulgarian
• Catalan, Chinese (Cantonese), Chinese (Mandarin), Croatian, Czech
• Danish, Dutch
• English
• Filipino, Finnish, French, French (Canada)
• German, Georgian, Greek
• Hebrew, Hindi, Hungarian
• Italian
• Japanese
• Korean
• Norwegian
• Polish, Portuguese, Portuguese (Brazil)
• Romanian, Russian
• Slovak, Slovenian, Spanish, Swedish
• Thai, Turkish
• Ukrainian
• Vietnamese.

Please perform the following steps to install Onsight Flow for Android from the Google Playstore:

1. Get Onsight Flow from the Playstore. Tap the “Install” button.
   
2. The application will install…
3. Select OPEN to launch Onsight Connect.
   
4. Accept the terms for accessing Location, Photos, Camera, etc.
   
5. Onsight Flow’s Login screen will appear. Enter your teamname, username and password. Press Sign In.

Please perform the following steps to download and install Onsight Flow for Android:

Download the APK here

If required, confirm the download by tapping the “OK” button.

When the download has completed, select the “com.librestream.onsight.flow.apk” file from the status bar pull down menu.

You will see an “Install Blocked” popup, select SETTINGS to allow downloads that do not originate from Google Play.

Under Settings-Security enable “Unknown sources” – Allow installs from sources other than the Google Play Store.

Confirm the Unknown Sources changes.

Select “INSTALL” to proceed.

You are now ready to launch Onsight Flow!

Please perform the following steps to download and install Onsight Flow Editor:

Download the legacy version here

Run the MSI install file. You are now ready to launch the Flow Editor and begin creating workflows!

How to upload workflows:

Use the Onsight Flow Builder to create and validate the workflow.

Export the Workflow to a Zip file using the “Export to Zip” option in the Onsight Flow Builder menu.

On the same computer, login to the Onsight Flow Manager.

From the Workflows screen:

Select “Add Workflow” (the plus symbol) and choose the file that needs to be uploaded from your file system.

Enter details for the workflow and create the workflow.

v2.29.37522 Fixes black screen when launching the barcode scanner on the HMT by reducing background network activity when using 3rd party intents to other apps..

Onsight Connect for RealWear requires the RealWear HMT-1 or HTM-1Z1 headset running version 8 or higher. The HMT device must be running v9.0.5c or higher in order to pair with the Onsight Cube.

To access the web interface of Onsight Workspace the network must allow HTTPS (port 443). For more information, see the Onsight Workspace User Guide.

These browsers have been tested with full support:

• Google Chrome
• Safari v11 (iOS 10.2)
• Safari
• Microsoft Edge

Note: Internet Explorer 11 is not supported, Mozilla Firefox (video playback not supported)

Onsight Cube software updates are distributed by Onsight Platform Manager. Connect your Cube to your Onsight Connect smartphone and select Settings-Cube-Check for Updates. Follow the on-screen instructions to complete the install.

Prior to using the Cube with OC for Windows v10.2, it is recommended you update the Cube’s firmware using your Onsight Connect smartphone.

WARNING: DO NOT POWER OFF THE CUBE DURING A FIRMWARE UPDATE. ONCE THE UPDATE HAS COMPLETED THE CUBE WILL REBOOT AUTOMATICALLY.

Onsight 400R Collaboration Hub software updates are distributed by Onsight Platform Manager. Connect your Hub to your Onsight Connect smartphone and select Settings-Onsight Collaboration Hub-Check for Updates. Follow the on-screen instructions to complete the install.