Diebold uses live video collaboration solution from Verizon and Librestream to enhance field service
Librestream, leader in virtual presence systems for enterprise video collaboration, announced the latest 7.0 release of the Onsight platform. Recently selected by Frost & Sullivan as the top video collaboration solution in the manufacturing industry, Onsight is now deployed globally on smartphones, tablets, and computers, bringing immediate visibility of issues to remote experts with live collaboration from the field.
Verizon Enterprise Solutions and Librestream Technologies said today that Diebold, Incorporated, a leading global provider of self-service technology, software and services to financial, commercial, retail and other markets, is using the Librestream Onsight video collaboration platform over Verizon’s leading 4G LTE wireless network to equip field service teams with video-enabled tools that help serve customers more efficiently and effectively.
With its commitment to live video collaboration, Diebold field service personnel can now work more effectively with the company’s remote technicians – whether in the next town or across the country – to perform equipment maintenance and conduct safety audits while at customer sites.
Armed with the Librestream Onsight collaboration application on their smartphones or tablets, field service technicians share live video, images, onscreen drawings and audio with remote teams over the Verizon 4G LTE network. The remote experts can control the technician’s camera to ensure optimal visuals and capture content. Using live video feeds, teams can resolve maintenance issues or complete safety inspections quickly to enhance productivity, facilitate training and mentorship and improve the overall customer experience.
“We’ve proven that connecting teams with specialized knowledge through video collaboration can improve first-time-fix rates, decrease service resolution times and reduce overall costs,” said Sunil Kumar, vice president, North America services, Diebold. “For field service technicians, collaborating via video requires a specialized platform and a fast, secure and reliable wireless network as environments vary across customer locations. For Diebold, the solution to these challenges has proven to be our engagement with Librestream and Verizon.”
The initial video collaboration roll-out involves approximately 400 Diebold field technicians and is expected to expand to include the entire field service team in the future. For Diebold, enabling field service technicians to bring specialists onsite with them is a now simply a call away.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, employs a diverse workforce of 178,500 and generated more than $127 billion in 2014 revenues. Verizon Wireless operates America’s most reliable wireless network, with 109.5 million retail connections nationwide. Verizon also provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers integrated business solutions to customers worldwide. For more information, visit www.verizon.com/news/.