Leveraging GenAI to Boost Productivity of Field Technicians

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Field technicians and engineers are the unsung heroes of many industries, from manufacturing to telecom, and they face a unique set of challenges in their daily work. They’re the ones out in the field, installing, repairing, maintaining, and troubleshooting equipment and systems, often in demanding environments. One of the most frustrating aspects of their job is the struggle to access critical information buried in thick manuals and field service guides while on the job. But the good news is that recent advancements in Generative AI (GenAI) could change the game, making their lives a whole lot easier. 


Common Challenges Our Field Technicians Face: 

Our field technicians and engineers deal with various challenges on a daily basis, depending on the industry and the environment they work in. Some of these challenges include: 

  • Complex Tasks: They often handle intricate machinery and systems that require specialized knowledge and expertise to operate, maintain, and fix. 
  • Ever-changing Environments: Whether it’s working in remote areas, braving extreme weather, or dealing with high-pressure situations, our technicians need to adapt to diverse and unpredictable work conditions. 
  • Information Overload: Technicians are constantly required to sift through technical manuals, documentation, and safety guidelines, and the sheer volume of information can be overwhelming. 
  • Time Constraints: Efficiency is key, and our technicians must perform their tasks swiftly without compromising safety or quality. 
  • Customer Expectations: Meeting customer expectations for quick service and problem resolution is crucial for customer satisfaction and loyalty. 
  • Experience Variability: While experienced technicians can quickly find the information they need, less experienced ones often struggle to locate it effectively. 


How Onsight NOW Can Make a Difference: 

Recent developments in GenAI have given rise to natural language understanding and generation capabilities that could be a game-changer for our field technicians and engineers. Knowledge sharing and private AI tools like Librestream’s Onsight NOW enable them to ask questions in natural language, whether through voice or text, and receive clear, well-informed answers grounded in your company’s specific product, system, and process documentation. Let’s take a look at some examples of questions Onsight NOW can tackle: 

  • “How do I replace the filter on machine model XYZ?” 
  • “What are the safety procedures for operation X?” 
  • “Can you help me identify the potential causes of error code 1234?” 
  • “What’s the process for calibrating sensor model XYZ?” 


The Perks of Using Onsight NOW for Field Service: 

Now, you might be wondering what’s in it for our field technicians and our customers. Well, here are a few benefits that Onsight Now brings to the table: 

  • Efficiency: Onsight NOW cuts down the need to dig through lengthy manuals on tiny screens, making it a breeze for technicians to find the information they need quickly and efficiently. 
  • Accuracy: It provides instant, up-to-date answers based on the latest approved documentation, reducing the risk of errors and accidents. 
  • Convenience: With hands-free and voice-based interaction, technicians can access information without fumbling with their devices, which can be especially handy when they’re wearing gloves or have greasy hands. 
  • Customer Satisfaction: Speedier and more reliable service translates to happier customers, leading to increased trust and loyalty. 


Discover Onsight NOW for Field Service: 

If you’re looking to unlock the full potential of your field service team and enhance customer satisfaction, exploring Onsight NOW could be a game-changing decision. With its user-friendly interface, commitment to accuracy, and focus on efficiency, it’s the perfect complement to the power of Private AI.

Get started today and elevate your field service to new heights with Onsight NOW! Click here to book a demo.

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