Remote Expert Solutions: A Comprehensive Overview
Organizations across many industries use remote expert solutions to improve fix rates, collaborate with subject matter experts, reduce truck rolls, conduct plant tours, perform remote diagnostics and more.
What is a Remote Expert solution?
Remote Expert solutions enable organizations to virtually connect their teams and customers to subject matter experts (SME) immediately as part of their digital transformation strategy.
With enterprise grade solutions teams can use robust capabilities such as live annotations, video streaming, share relevant content such as images, videos and more to accelerate decision making.
Organizations deploy remote expert solutions with a variety of tools including wearable technology like smart glasses, smartphones, tablets, computers, and specialized devices
Applications across Industries
Remote expert solutions are implemented in almost every industry at varying levels of deployment. Here are a few use cases in various industries:
Energy / Oil and Gas
Stork is a global provider of integrated operations, maintenance, modification, and asset integrity solutions. In the first two months of travel restrictions, Stork successfully completed over 100 remote digital inspections using enterprise grade remote expert solutions. These inspections were quicker, safer, and provided future scalability. Read more here.
National Oilwell Varco (NOV) designs, engineers, manufactures and services a wide variety of equipment used to drill and produce oil and gas worldwide. NOV integrated remote expert solutions to a new service offering: The TrackerVision system. NOV’s Engineering teams saved up to 70% in total productivity time, expediting solutions for their customers and internal training. Read more here.
Aerospace / Manufacturing
Safran is the only manufacturer dedicated to rotorcraft turbines. Real-time information is vital for Safran to provide their customers with the best quality products and services. Safran uses remote expert solutions so technicians and experts can collaborate remotely on assets and provide real-time support even in remote locations. Read more here.
Testing, Inspection, and Certification
SGS is the world’s leading inspection, verification, and certification company, and needed a solution to improve safety and productivity of their inspection processes. Adding remote expert software to their digital transformation strategy, SGS was able to significantly improve productivity, worker safety, and customer service. They were also able to cut down on travel requirements, fuel costs, and carbon emissions. Read more here.
comprehensive industry guide
Remote expert solutions are a proven digital transformation technology used by organizations across all industries. For an in-depth look at remote expert solutions, including worksheets, use cases, an ROI calculator and more, check out our FREE industry guide here.
Is it time for you to consider a remote expert solution?Click to see a simple checklist to determine if your organization is ready to deploy a remote expert solution.
- Do you foresee or are you currently experiencing a loss of expertise?
- Are your customers asking for new performance-based service models?
- Do you have a dispersed team with varying experience levels?
- Do you have complex assets or operations?
- Are you working on strategies to improve overall issue resolution time?
If you’ve answered yes to at least two of the questions above, you are a good candidate for a remote expert solution.
Librestream is the pioneer and leading provider of augmented remote expert solutions. Our Onsight platform is deployed in over 120 countries and an Onsight call is made every 3 seconds. Learn more about the Librestream Onsight platform and request a free trial here.