Video-Enabled Service Operations

Video-Enabled Services for Rapid Response

Empowering field service teams, central support call centers, and customers directly with live video collaboration capabilities offers innovative enterprises a way to positively impact customer service.

A core component of many IoT strategies, mobile video collaboration brings the eyes and ears of experts into the field to rapidly resolve issues including:

  • Live mentoring of field technicians and contractors
  • Direct video support for customers and call center teams
  • Development of lasting knowledge base for future training

Proven to improve first-time-fix rates, reduce return visits, and shorten service resolution time, Onsight can be used as a stand-alone IoT application or embedded into an existing workflow tool or system.

30% Productivity Gain from Mentoring Field Technicians with Live Video
5 -10% Reduction in Return Visits with Improved First-Time-Fix Rates
15 Minutes Speeds Overall Resolution from 3-7 Days to just 15-30 Minutes

Other Solutions

Collaboration Platform

Librestream offers a range of products and services to video-enable services including Onsight Connect software for smartphones and tablets, Onsight Embedded SDK to integrate within existing apps and specialized hardware for industrial settings.

Onsight Flow

Custom digital work instructions for paperless procedures.

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Onsight Cube-Ex

Industrial wearable with thermal imaging for hands-free collaboration in Ex-rated environments.

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Onsight Workspace

Specialized industrial content management solution.

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Onsight Cube-R

Industrial wearable for hands-free thermal imaging in rugged environments.

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Onsight Connect

Collaborative remote expert video software for smartphones, tablets, smart glasses and computers.

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Onsight Smartcam

Onsight Rugged Smart Camera for remote collaboration in highly secure and rugged environments.

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Onsight Hub

Connect and share visuals from external cameras and instruments.

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Onsight Embedded

Software Developer Kit (SDK) and API's to integrate with an existing workflow app.

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Onsight Manager

Control and manage security, bandwidth, and privacy settings. Access usage analytics and custom branding features.

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