Video-Enabled Service Operations
Video-Enabled Services for Rapid Response
Empowering field service teams, central support call centers, and customers directly with live video collaboration capabilities offers innovative enterprises a way to positively impact customer service.
A core component of many IoT strategies, mobile video collaboration brings the eyes and ears of experts into the field to rapidly resolve issues including:
- Live mentoring of field technicians and contractors
- Direct video support for customers and call center teams
- Development of lasting knowledge base for future training
Proven to improve first-time-fix rates, reduce return visits, and shorten service resolution time, Onsight can be used as a stand-alone IoT application or embedded into an existing workflow tool or system.
Librestream offers a range of products and services to video-enable services including Onsight Connect software for smartphones and tablets, Onsight Embedded SDK to integrate within existing apps and specialized hardware for industrial settings.
Industrial wearable with thermal imaging for hands-free collaboration in Ex-rated environments.Learn More
Collaborative remote expert video software for smartphones, tablets, smart glasses and computers.Learn More
Onsight Rugged Smart Camera for remote collaboration in highly secure and rugged environments.Learn More