Video-Enabled Service Operations
Video-Enabled Services for Rapid Response
Empowering field service teams, central support call centers, and customers directly with live video collaboration capabilities offers innovative enterprises a way to positively impact customer service.
A core component of many IoT strategies, mobile video collaboration brings the eyes and ears of experts into the field to rapidly resolve issues including:
- Live mentoring of field technicians and contractors
- Direct video support for customers and call center teams
- Development of lasting knowledge base for future training
Proven to improve first-time-fix rates, reduce return visits, and shorten service resolution time, Onsight can be used as a stand-alone IoT application or embedded into an existing workflow tool or system.
This Aberdeen research report identifies how Best-in-Class enterprises are 72% more likely to have visual collaboration capabilities. Aly Pinder, Senior Research Analyst, highlights the performance results of these best practice leaders including first-time-fix rates, asset uptime, and satisfaction.
To access the full report, please complete the form below.
- Industry Specific Solutions
- Solutions Across Industries
Librestream offers a range of products and services to video-enable services including Onsight Connect software for smartphones and tablets, Onsight Embedded SDK to integrate within existing apps and specialized hardware for industrial settings.
Onsight Rugged Smart Camera for remote collaboration in highly secure and rugged environments.Learn More