Video-Enabled Service Operations
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Video-Enabled Services for Rapid Response
Empowering field service teams, central support call centers, and customers directly with live video collaboration capabilities offers innovative enterprises a way to positively impact customer service.
A core component of many IoT strategies, mobile video collaboration brings the eyes and ears of experts into the field to rapidly resolve issues including:
- Live mentoring of field technicians and contractors
- Direct video support for customers and call center teams
- Development of lasting knowledge base for future training
Proven to improve first-time-fix rates, reduce return visits, and shorten service resolution time, Onsight can be used as a stand-alone IoT application or embedded into an existing workflow tool or system.
This Aberdeen research report identifies how Best-in-Class enterprises are 72% more likely to have visual collaboration capabilities. Aly Pinder, Senior Research Analyst, highlights the performance results of these best practice leaders including first-time-fix rates, asset uptime, and satisfaction.
To access the full report, please complete the form below.
Librestream offers a range of products and services to video-enable services including Onsight Connect software for smartphones and tablets, Onsight Embedded SDK to integrate within existing apps and specialized hardware for industrial settings.