Our Story

digitizing the worker's day

The year is 2003. Camera phones just made their debut, and the rise of mobilization was rapidly growing. It was also the year the founders of Librestream identified a common vision that still guides the company today. A vision to empower workers with technologies that help them rapidly diagnose, inspect, and maintain assets anywhere in the world.
This vision came out of the team’s deep roots in manufacturing where they witnessed the high costs and delays caused by inefficient communications. Often, teams waited a day for specialists to arrive onsite to see the issue resolved within 15 minutes. There had to be a better, more efficient way.
Out of their experience came the Onsight Mobile Collaborative Platform. Onsight is built for workers to collaborate virtually and access content from the world’s toughest environments and for the most demanding enterprises. Installed globally, Onsight delivers measurable business outcomes including increased aircraft availability, accelerated product delivery, and faster issue resolution. Librestream continuously innovates to digitize the worker’s day.

Our Timeline

Begins when we asked:
How can we help workers rapidly diagnose, inspect and troubleshoot assets?

Invented technology to virtually collaborate with remote experts and access augmented content.

Launched the world's first mobile virtual presence platform connecting remote workers and experts.

Connected the world's most extreme environments with Ex-Certified Rugged Smart Camera devices.

Optimized performance in ultra low bandwidth environments for augmented collaboration.

Released military grade security and firewall traversal services.

Expanded to smart devices, used by field service teams.

Recognized as the leading video enterprise solution in the market.

Customers recognized as innovators for achieving results using virtual presence.

Connected specialty video and test devices in live collaboration sessions as part of IoT.

Expanded virtual and augmented capabilities to smart glasses and wearables for hands-free collaboration.

Launched next generation of pioneer rugged smart camera with expanded augmented reality capabilities.

Announced the world's first multi-purpose industrial wearable with integrated thermal imaging camera.

Introduced specialized content solution for industrial teams to create, access, manage, and share content securely.

Where else will this idea lead?

Awards

Board of Directors

John Bishop
B.Sc.
Geoff J. Catherwood
B.A.Sc. (Mech. Eng.) P.Eng. MBA
Steve B. Peri
ESQ.
James A Richardson
BA
Kerry Thacher
B.Sc. (Eng.), MBA
Charles Vaslet
B.Eng (Hons), MBA
Ben Weinberger
BA

Management

Kerry Thacher
B.Sc. (Eng.), MBA

Chief Executive Officer

Jereme Pitts
Executive MBA

Chief Operating Officer

Chris Epp-Vollrath
CPA, CA

Chief Financial Officer

Bill Gillanders
B.Sc. (Eng.) P. Eng

VP Engineering

Charlie Neagoy

VP Business Development

Marieke Wijtkamp
MBA

VP, Marketing & Client Services

Michael Murphy
PhD, B.Sc.

VP, International Operations

Careers

We are always seeking high energy and talented people to continue expanding our products and services in the global enterprise collaborative video market. If you are interested in working at a fast-paced, high growth entrepreneurial company, Librestream may be the place for you.

Please forward your resume by email to Librestream Careers.

Inside Sales Representative

As the Inside Sales Representative at Librestream, you will be responsible for generating and nurturing new leads, completing client renewals and identifying upsell opportunities. In this role, you will assist in updating and improving the lead and account records within Librestream’s CRM tool.

Librestream is a fast growing company that focuses on impacting manufacturing and field service operations by providing virtual presence solutions to: make faster decisions, solve customers’ problems remotely, and provide expertise in domains that are beyond boardrooms and video conferencing suites.  As the pioneer of this space, Librestream partners with leading organizations like Cisco and Verizon and our customers are global 2000 organizations.

 

Lead Generation and Nurturing

  • Perform outbound B2B communications (phone, email, social) to generate new leads and help build the pipeline for the sales team.
  • Identify new contacts and company targets for lead generation campaigns and acquire key information for each target.
  • Triage and follow-up with inbound leads from website forms, general emails, and phone calls.
  • Generate advance interest and set appointments for Librestream at events such as trade shows.
  • Follow-up on leads from direct marketing programs and assist in nurturing the leads through the funnel.
  • Work with sales on their assigned leads to determine and assist with follow-up steps.
  • Work with marketing to identify assets and messaging for lead generation campaigns.
  • Enter lead status data into our customer relationship management software (Salesforce.com).

 

Client Renewals and Upsell Opportunities

  • Responsible for achieving revenue and renewal rate targets for existing client software and hardware support contracts.
  • Generate and analyze renewal reports to identify the prospect list of upcoming renewals.
  • Create and communicate materials in a timely manner to customers advising them of upcoming renewals and reinforcing the value.
  • Work with customers and internal teams to complete the renewals and manage expiry dates.
  • Track and communicate renewal results and/or issues on a monthly basis.
  • Introduce, demonstrate and escalate additional opportunities for expanded deployments and/or new products within existing accounts.
  • Field questions from prospects and customers about the company, products, services, implementation.
  • Enter renewal data and opportunities into our customer relationship management software (Salesforce.com).

 

Qualifications/Requirements

  • 3+ years inside sales / telephone sales experience, or solution selling experience preferably in the software industry.
  • Prior experience creating calling campaigns for strategic business, building relationships with C-Level executives, setting appointments for sales executives and nurturing account relationships.
  • Excellent phone voice, manner, written, and verbal communications skills required.
  • Thrives in a fast- paced performance-based environment.
  • Proven track record in delivering results
  • Self-Starter with outstanding detailed organizational skills.
  • Proficient in MS Office applications and general technology.
  • Preferred, but not required, experience using Salesforce.com.
  • Preferred, but not required, understanding of video-based technologies – I.e. Video Conferencing.

 

Sr. Sales Engineer

This position will be responsible for leading technical pre-sales engagements with Global 2000 customers and taking a lead role in the broader Pre-Sales Engineering team. The ideal candidate will have experience with solution sales involving software and infrastructure components and SaaS and/or video

Librestream is a fast growing company that focuses on impacting manufacturing and field service operations by providing virtual presence solutions to: make faster decisions, solve customers’ problems remotely, and provide expertise in domains that are beyond boardrooms and video conferencing suites.  As the pioneer of this space, Librestream partners with leading organizations like Cisco and Verizon and our customers are global 2000 organizations.

 

 

Responsibilities:

  • White boarding and technical sessions with customers and partners
  • Support targeted sales opportunities and perform product demonstrations
  • Be a Subject Matter Expert for peers- internal and external
  • Take on a leadership role as necessary to lead and drive projects
  • Provide pre-sales support for new and existing customers, coordinating closely with assigned in-region Sales Territory Manager(s)
  • Train select channel partners on how to use and sell Librestream products
  • Provide technical response to RFx’s, bids, and proposals
  • Communicate customer and field engineering knowledge and feedback to internal resources
  • Communicate and facilitate joint development with partners in a technical capacity
  • Provide regional tradeshow support
  • Technical quote generation and management during the sales lifecycle
  • Work closely with regional sales reps and inside sales reps

 

Requirements:
• Bachelor’s degree or equivalent
• 5+ years of experience in a customer-facing technical role such as sales engineering, professional services consulting, or technical support.
• Excellent customer-facing skills including a demonstrated track-record of interfacing with enterprise clients.
• Superb presentation, demonstration, and communication skills
• Strong knowledge of:
• enterprise network infrastructure
• network security
• Internet and network topology
• SaaS architecture
• Experience with at least two of the following categories of technologies:
• Video – including H.264,
• Networking – Wireless, satellite networks, firewalls, route/switch. etc
• Cloud Computing – AWS, cloud security reviews, HTTPS encryption, etc
• Infrastructure – SAN/NAS, WAN optimization, VMWare, etc
• Strong work ethic and a “get-the-job-done” attitude are necessary in our fast-paced, startup-like environment.
• Travel of 25-50% within the territory is required with potential for out of territory or international travel as necessary