TECHNICAL SUPPORT SERVICES

Librestream provides technical help desk support by email and phone. For Onsight branded hardware, you can contact the help desk to access warranty services using an RMA. All support inquiries are tracked with ticket numbers, which you are encouraged to request for ongoing follow-up.

TRAINING, DEPLOYMENT AND ADOPTION (TDA) SERVICES

To maximize your Onsight deployment, Librestream provides customized training, deployment and adoption services. These services include assistance such as project planning, communications materials, training material development and delivery, and usage reporting and analysis. Customers with TDA programs in place access a rich library of training documents, video, and launch materials. Contact us to learn more.

CUSTOM BRANDING SERVICES

Customers create a unique experience for their internal and external stakeholders through the Powered by Librestream customer branding service. Your brand will be visible immediately to your teams, customers, or supply chain partners while interacting with the mobile apps. For an even more tightly integrated experience, integrate Onsight within your own application.  Contact us to learn more.

Release Bulletins

View Past Releases

Onsight Fall ’19 Release

Onsight Fall ’19 Release delivers Opus Audio Codec, Guest Invite Status and Reporting, and Expanded Language options

The specific changes include the following:

Opus Audio Codec

Now supported by all clients, for superior interactive speech quality over low bandwidth networks, due to the variable bit rate codec. Forward Error Correction ensures that packet loss can be recovered on poor networks, reducing audio blips. Backwards compatible with previous Onsight versions that support G.711 and GSM. .

Guest Invite – Status, Reporting and Sender receives a copy

Guest invite status is now displayed beside the Guest User’s name in the Contact list. Also, when ‘Confirmation’ is enabled for invites, the sender of a guest invite also receives a full copy of the invite via email, whether the invite was sent by SMS or email. Guest Users can also be filtered in reports.

Windows High-Res Image Support

High-Res Image support added to OC for Windows for embedded cameras and USB Webcams.

Expanded Language Support

Spanish support for Connect: iOS, Android, Windows and Realwear apps. Realwear Voice Commands added for Spanish, French & Simplified Chinese.