Scheduled Maintenance

Wednesdays
CST/CDT: 10:00 p.m. - 12:00 a.m
GMT/GMT+1: 4:00 a.m. - 6:00 a.m
EST/EDT: 11:00 p.m. - 1:00 a.m.

Services Affected
The updates cover the Onsight hosted platform including Onsight Platform Manager, SIP Service and TeamLink.
Please note that Onsight TeamLink may experience interruptions in service during this Maintenance period.

If you have any questions or concerns, please email Support or phone at +1.204.487.0612 or 1.800.849.5507.

TECHNICAL SUPPORT SERVICES

Librestream provides technical help desk support by email and phone. For Onsight branded hardware, you can contact the help desk to access warranty services using an RMA. All support inquiries are tracked with ticket numbers, which you are encouraged to request for ongoing follow-up.

TRAINING, DEPLOYMENT AND ADOPTION (TDA) SERVICES

To maximize your Onsight deployment, Librestream provides customized training, deployment and adoption services. These services include assistance such as project planning, communications materials, training material development and delivery, and usage reporting and analysis. Customers with TDA programs in place access a rich library of training documents, video, and launch materials. Contact us to learn more.

CUSTOM BRANDING SERVICES

Customers create a unique experience for their internal and external stakeholders through the Powered by Librestream customer branding service. Your brand will be visible immediately to your teams, customers, or supply chain partners while interacting with the mobile apps. For an even more tightly integrated experience, integrate Onsight within your own application.  Contact us to learn more.

Release Bulletins

View Past Releases

Onsight Collaboration Platform v9.1

Onsight Connect

Common User Interface

Onsight Connect for iOS now shares the common user interface with Onsight Connect for Android and Windows. This common interface provides access to all controls while in the main Viewer window.

Take and Share High Resolution Pictures

High Resolution pictures can now be shared when this capability is supported by the camera device. The Image Capture Resolution setting determines the maximum resolution. High resolution pictures can also be shared from the Camera Roll or Gallery of your mobile device at the native resolution captured.

File System Improvements

When in Files, the currently shared picture is highlighted with a blue border and identified with the ON icon. This updated display allows you to easily identify which picture is currently being shared when searching for other content. During a call, telestration is also automatically updated on the picture thumbnail that is shown in Files.

Copy Pictures to Gallery/Camera Roll

Connect can now automatically copy pictures to the Camera Roll or Gallery of the mobile device for easy integration with other work processes. This feature can be controlled by your Client Policy.

Onsight Cube Support

Connect for iOS and Android now support the Onsight Cube industrial wearable. To pair with the Cube, the mobile device requires iOS v10 or higher and Android v5.1 or higher.  With iOS, the Cube uses WiFi-Infrastructure to act as the network to stream Cube video to your mobile device. With Android, the Cube uses WiFi-Direct to act as the network to stream Cube video to your smart phone in addition to WiFi-Infrastructure support.

Onsight Workspace

Video Editing

Workspace now includes a new Video Trimming Tool to edit existing video recordings. Users can adjust the start and end times of the video to create a video segment without overwriting the original file.

Dimensioning Data

Dimensioning data from the Onsight Smartcam can now be viewed within Workspace video and images.

Content Deletion

A new Trash feature allows users to delete images from their Workspace. The Workspace Administrator manages the Trash folder and can permanently delete or restore items as required.

Onsight Platform Manager

Reporting

Additional data and filters were added to the Reporting capability within Onsight Platform Manager (OPM). Reports can now be filtered by Group to track and analyze usage by user groups.

Onsight Cube Support

OPM now manages firmware updates for the Onsight Cube. Use Check for Updates to see when new firmware is available.