TECHNICAL SUPPORT SERVICES

Librestream provides technical help desk support by email and phone. For Onsight branded hardware, you can contact the help desk to access warranty services using an RMA. All support inquiries are tracked with ticket numbers, which you are encouraged to request for ongoing follow-up.

TRAINING, DEPLOYMENT AND ADOPTION (TDA) SERVICES

To maximize your Onsight deployment, Librestream provides customized training, deployment and adoption services. These services include assistance such as project planning, communications materials, training material development and delivery, and usage reporting and analysis. Customers with TDA programs in place access a rich library of training documents, video, and launch materials. Contact us to learn more.

CUSTOM BRANDING SERVICES

Customers create a unique experience for their internal and external stakeholders through the Powered by Librestream customer branding service. Your brand will be visible immediately to your teams, customers, or supply chain partners while interacting with the mobile apps. For an even more tightly integrated experience, integrate Onsight within your own application.  Contact us to learn more.

Release Bulletins

View Past Releases

Onsight Platform Release v10

Onsight Platform Version 10 delivers Capture Mode, Connectors and expanded License options

The specific changes include the following:

Capture Mode

Onsight Connect now provides offline access to smartphone cameras and Onsight devices such as the Cube and Hub without requiring an Onsight user login. On the login screen, press the Capture Mode button and begin capturing images and recordings from your selected video source.

Workspace Contributor

Onsight Workspace now includes a new license option called Workspace Contributor. Customers can assign Contributor licenses to partners, suppliers and third-party collaborators to centralize content from the field for improved diagnostics.

New License Options

Administrators can now assign license types to individuals and groups within Onsight Platform Manager. Each license type can be used on its own or in combination with another license to assign capabilities to your users. E.g. Connect Enterprise with Workspace Contributor or Connect Enterprise with Workspace Enterprise.

API Connectors

Call and Workspace connectors are now available for customers who wish to integrate their back-office systems with the Onsight Connect and Onsight Workspace.