TECHNICAL SUPPORT SERVICES

Librestream provides technical help desk support by email and phone. For Onsight branded hardware, you can contact the help desk to access warranty services using an RMA. All support inquiries are tracked with ticket numbers, which you are encouraged to request for ongoing follow-up.

TRAINING, DEPLOYMENT AND ADOPTION (TDA) SERVICES

To maximize your Onsight deployment, Librestream provides customized training, deployment and adoption services. These services include assistance such as project planning, communications materials, training material development and delivery, and usage reporting and analysis. Customers with TDA programs in place access a rich library of training documents, video, and launch materials. Contact us to learn more.

CUSTOM BRANDING SERVICES

Customers create a unique experience for their internal and external stakeholders through the Powered by Librestream customer branding service. Your brand will be visible immediately to your teams, customers, or supply chain partners while interacting with the mobile apps. For an even more tightly integrated experience, integrate Onsight within your own application.  Contact us to learn more.

Release Bulletins

View Past Releases

Onsight Connect Maintenance Release v9.2.15

  • Reporting enhancements including:
    • new report filter fields including country, department, region, and custom fields
    • a new license usage report
    • an option to include usage statistics in the user export list
  • Media configurations are now easily selected from a drop-down list on the Video Settings & Stats panel.
  • The Focus button is only enabled when manual focus is supported by the camera.