CST/CDT: 10:00 p.m. - 12:00 a.m
GMT/GMT+1: 4:00 a.m. - 6:00 a.m
EST/EDT: 11:00 p.m. - 1:00 a.m.
The updates cover the Onsight hosted platform including Onsight Platform Manager, SIP Service and TeamLink.
Please note that Onsight TeamLink may experience interruptions in service during this Maintenance period.
TECHNICAL SUPPORT SERVICES
Librestream provides technical help desk support by email and phone. For Onsight branded hardware, you can contact the help desk to access warranty services using an RMA. All support inquiries are tracked with ticket numbers, which you are encouraged to request for ongoing follow-up.
TRAINING, DEPLOYMENT AND ADOPTION (TDA) SERVICES
To maximize your Onsight deployment, Librestream provides customized training, deployment and adoption services. These services include assistance such as project planning, communications materials, training material development and delivery, and usage reporting and analysis. Customers with TDA programs in place access a rich library of training documents, video, and launch materials. Contact us to learn more.
CUSTOM BRANDING SERVICES
Customers create a unique experience for their internal and external stakeholders through the Powered by Librestream customer branding service. Your brand will be visible immediately to your teams, customers, or supply chain partners while interacting with the mobile apps. For an even more tightly integrated experience, integrate Onsight within your own application using Onsight Embedded. Contact us to learn more.
Onsight Connect v9.0 Maintenance Release
Onsight Call Connectivity
Call connectivity improvements include sip registration, network interface status detection, firewall detect testing, and audio quality.
Force Media Relay
An increasing number of networks are blocking peer to peer traffic including Onsight media. To mitigate this development, we are introducing a new setting called Force Media Relay. This option allows you to always routes Onsight Media (voice, video, and data) through the Librestream Media Servers.
New Customers will default to Force Media Relay – enabled. Existing Customers settings will be set to Force Media Relay – disabled (This allows peer to peer traffic between clients on the same network); OPM Admins can control Force Media Relay via Client Policy.