Onsight NOW
Fully Capable
The leading Service Intelligence Platform comes packed with powerful, practical features that support every step of service delivery. From real-time communication to AI-driven insights and reporting, these tools are built for the way industrial teams actually work—on the move, under pressure, and across systems. Here’s what sets the platform apart:
Service Intelligence Platform
A Service Intelligence Platform is purpose-built to optimize service operations. It combines real-time data, AI-driven insights, and frontline support tools to help teams resolve issues faster, reduce costs, and improve performance. Unlike generic platforms, it’s designed specifically for service organizations—capturing what’s happening in the field and turning it into actionable intelligence that empowers technicians, enhances decision-making, and drives profitability.
Advanced AI Capabilities
AI-driven guidance, recommendations, and search—built to support technicians in real time, not just analyze after the fact.
Industrial Co-Pilot (Ida)
Access the right information anytime, anywhere. Our AI-powered assistant (Ida) helps technicians quickly find manuals, historical service data, and answers from across your systems—right in the field.
Real-Time Language Translation
Break language barriers instantly. Onsight NOW translates conversations and content in real time, making it easy for global teams to collaborate and solve problems without delay.
Report Generation
Document service work automatically. Onsight NOW creates structured reports from job data, interactions, and diagnostics—saving time while improving accuracy and traceability.
Remote Expert Capabilities
We invented Remote Expert—and Onsight NOW takes it further. This is the next generation of real-time collaboration, combining live expert support with built-in knowledge capture and seamless transfer across your team.
Built-In Remote Expert
When in-field support isn’t enough, connect directly with remote experts—instantly. High-resolution video, screen sharing, and annotation tools make collaboration fast and effective.
Job Information Storage & Organization
Every job leaves a trace. Onsight NOW automatically captures service interactions, organizes content by equipment or asset, and ensures your team has a clear, searchable record for the next visit.
Enterprise Platform for Scaling & Integration
Built to integrate, manage, and deploy across global teams and complex environments—securely and at scale.
Private AI
Your data stays yours. Onsight NOW uses secure, organization-specific AI that learns from your environment without sharing sensitive data or relying on public models.
Built for Integration
Seamlessly integrates with your existing systems, Microsoft tools, and devices—from smartphones to wearables.
