Onsight NOW
Fully Capable
Onsight NOW comes packed with practical capabilities for every step of frontline work: live remote expert calls, agentic AI, searchable video knowledge and automatic reporting, built for the way industrial teams actually work.
One platform for live expertise,
AI answers and permanent knowledge
A Service Intelligence Platform is purpose-built to optimize service operations. It combines real-time data, AI-driven insights, and frontline support tools to help teams resolve issues faster, reduce costs, and improve performance. Unlike generic platforms, it’s designed specifically for service organizations—capturing what’s happening in the field and turning it into actionable intelligence that empowers technicians, enhances decision-making, and drives profitability.
Advanced AI Capabilities
Agentic AI that answers, guides and acts, in real time, not just after the fact.
Ida, your agentic AI Assistant
Ask in plain language, by chat or voice. Ida routes each request to specialized agents: a search agent for your manuals, past jobs and indexed videos, a skills agent that finds the right expert, and actions such as reports and emails.
Real-Time Language Translation
Break language barriers instantly. Onsight NOW translates conversations and content in real time, making it easy for global teams to collaborate and solve problems without delay.
Report Generation
Document service work automatically. Onsight NOW creates structured reports from job data, interactions, and diagnostics—saving time while improving accuracy and traceability.
Video Indexing
Ida analyzes the video and audio of reference and session recordings. Ask a question and jump straight to the moment that answers it
Remote Expert Capabilities
We invented Remote Expert—and Onsight NOW takes it further. This is the next generation of real-time collaboration, combining live expert support with built-in knowledge capture and seamless transfer across your team.
Built-In Remote Expert
When in-field support isn’t enough, connect directly with remote experts—instantly. High-resolution video, screen sharing, and annotation tools make collaboration fast and effective. Works in low bandwidth, and can be started from Microsoft Teams.
Offline Capture
No signal? Keep capturing
Record video clips and photos in the field; they sync automatically when you’re back online.
Job Information Storage & Organization
Every job leaves a trace. Onsight NOW captures service interactions, organizes content by equipment or asset and keeps a permanent, searchable record in your SharePoint-based repository
Enterprise Platform for Scaling & Integration
Built to integrate, manage, and deploy across global teams and complex environments—securely and at scale.
Private AI
Your data stays yours. Onsight NOW uses secure, organization-specific AI that learns from your environment without sharing sensitive data or relying on public models.
Built for Integration
Works where your teams already work:
- Full Web app and on smartphones, tablets, PCs and wearables dedicated apps
- an Onsight NOW Microsoft Teams app within Teams
- ServiceNow, Salesforce, Dynamics 365, SAP, CRM, ERP and ticketing deep integrations
Defense-grade security
- FedRAMP / IL4/5
- ATO-ready
- private agentic AI
- role-based access to knowledge
