By 2025, Gartner® predicts that more than 50% of field service management (FSM) deployments will include knowledge-sharing tools and/or mobile augmented reality (AR) collaboration capabilities, a 150% increase since 2021.  

Why? High rates of senior technician retirements, increases in new hires and subcontractors, introduction of new products and procedures, growing equipment technology complexity, and other challenges. Sound familiar? 

This complimentary report from Gartner® provides valuable analysis and guidance as you navigate the new (augmented) reality for field service. Key topics covered include:  

  • Recommendations to optimize customer service and support technology 
  • Considerations as you begin to build a robust collaboration framework 
  • Action steps to successfully implement your technology approach and maintain continuous improvement 


Gartner, The Virtuous Circle of Collaboration With Augmented Reality in Field Service, 18 November 2021, By Jim Robinson

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