Diebold recognized for exceptional customer service with live video collaboration solution for field service and support teams
Librestream Technologies Inc. is pleased to congratulate Diebold, Incorporated (NYSE: DBD) on their recent Customer Value Leadership Award from Frost & Sullivan. The Customer Value Leadership award recognizes companies that have evolved their business model with new approaches to customer service. Librestream’s Onsight video collaboration solution has enabled Diebold field technicians at customer locations to collaborate with remote experts immediately to serve customers more efficiently and effectively.
“Diebold is truly an innovative company that has embraced technology to improve their operation and customer service. This new video-enabled service and approach differentiates Diebold within the financial self-service industry,” shared Kerry Thacher, CEO of Librestream. He continued, “We are proud to work with Diebold and be part of their ability to adopt this kind of innovation to the betterment of their customers.”
The initial roll out includes 400 field technicians equipped with Samsung Galaxy S5 phones using Librestream’s Onsight video collaboration application for mobile devices. Technicians at customer locations use the Verizon 4G LTE network to share live video and talk with Diebold accredited remote support experts to resolve maintenance issues, accelerating service resolution times and improving field technician mentoring programs.
Bill Fletcher, VP of Global Remote Services Delivery at Diebold, added, “Diebold is continuously investing in new tools and technology to drive greater experiences at the self-service channel. We are pleased that Frost & Sullivan has recognized our commitment to provide near perfect uptime and enhanced consumer experiences through our industry-leading services organization. This award reflects the efforts and commitment of the entire service organization at Diebold.”
Manufacturing Leadership Awards
The Manufacturing Leadership Awards honor companies that are shaping the future of global manufacturing. Nominations for breakthrough projects are entered into specific categories and evaluated by a panel of expert judges. For more information, visit www.mlsummit.com.
Manufacturing Leadership Council
The Manufacturing Leadership Council, Frost & Sullivan, is the first member-driven, global business leadership network dedicated to senior executives in the manufacturing industry. The Manufacturing Leadership Council is an invitation-only executive organization. For more information, visit www.MLCouncil.com.