Our VP, Charlie Neagoy, wrote an article about virtual presence within the insurance industry for The CLM called: Four Ways Virtual Presence Is Transforming the Claims Process.
The internet of things (IoT) is paving the way for newer and more efficient tools for communication and collaboration. Organizations in all industries are adding IoT enablement initiatives to improve their service offerings. Virtual presence, although not a new idea, is seeing rapid growth across multiple industries. The term “virtual presence,” or mobile video collaboration, refers to bringing the eyes and ears of experts into the field virtually in order to rapidly respond to situations.
Read the article here: Four Ways Virtual Presence Is Transforming the Claims Process