Our VP, Marieke Wijtkamp, wrote a blog for TSIA’s Blog, on the three main ways video collaboration is empowering field service operations.
Blog Post Preview:
Empowering service operations with video comes in many different forms. To some, video enables online chat with customers, while to others, video brings remote experts into the field virtually to help troubleshoot assets. Regardless of the approach, video is quickly becoming an accepted and desired form of communication.
Why You Should Start Using Video as Part of Services
With expert pools shrinking across almost all industries, leveraging and capturing expertise has become a top priority for many enterprises. According to a study by Deloitte University Press, the shortage in engineering talent is expected to reach 48% by 2020, and skilled production workers are even further impacted at 63%.
Read the full blog post here: blog.tsia.com/blog/3-ways-video-collaboration-empowers-your-service-operation