Recently, No Jitter published an article by Beth Schultz on Diebolds mobile video integration for their field service technicians.

Here is a preview of the article:

Using video collaboration from the field has enabled Diebold to maintain its FFT rate at upwards of 80% while shrinking the time to gain competency down to about one month, Fletcher said. At this point, Diebold has about 15% of its tech workforce using video collaboration. It hasn’t yet figured out how to roll the technology out to other regions, but that’s on the drawing board, he added.

Read the original article here.