Scheduled Maintenance

Wednesdays
CST/CDT: 10:00 p.m. - 12:00 a.m
GMT/GMT+1: 4:00 a.m. - 6:00 a.m
EST/EDT: 11:00 p.m. - 1:00 a.m.

Services Affected
The updates cover the Onsight hosted platform including Onsight Platform Manager, SIP Service and TeamLink.
Please note that Onsight TeamLink may experience interruptions in service during this Maintenance period.

If you have any questions or concerns, please email Support or phone at +1.204.487.0612 or 1.800.849.5507.

TECHNICAL SUPPORT SERVICES

Librestream provides technical help desk support by email and phone. For Onsight branded hardware, you can contact the help desk to access warranty services using an RMA. All support inquiries are tracked with ticket numbers, which you are encouraged to request for ongoing follow-up.

TRAINING, DEPLOYMENT AND ADOPTION (TDA) SERVICES

To maximize your Onsight deployment, Librestream provides customized training, deployment and adoption services. These services include assistance such as project planning, communications materials, training material development and delivery, and usage reporting and analysis. Customers with TDA programs in place access a rich library of training documents, video, and launch materials. Contact us to learn more.

CUSTOM BRANDING SERVICES

Customers create a unique experience for their internal and external stakeholders through the Powered by Librestream customer branding service. Your brand will be visible immediately to your teams, customers, or supply chain partners while interacting with the mobile apps. For an even more tightly integrated experience, integrate Onsight within your own application using Onsight Embedded.  Contact us to learn more.

Release Bulletins

View Past Releases

Onsight Collaboration Platform v9.0

Onsight Collaboration Platform  v9.0 introduces:

Onsight Workspace

Onsight Workspace provides a specialized content solution that enables teams to create, access, and share files securely across difficult industrial environments.  As an integrated solution with Onsight Connect, teams can upload images and recordings directly from offline or live collaboration sessions for later review in Workspace.

For more information please visit Onsight Workspace.

Snip and Share Tool

Onsight Connect for Windows includes a Snip Tool for capturing content on your screen and sharing the visuals in Onsight calls. Using the Snip Tool, teams can quickly take and share a snapshot of material such as a product manuals or schematic.  Accessible from the Control menu.

Advanced Telestration AR Tools

Expanded telestration tools including the ability to select and draw a Square, Line, Arrow and Circle in addition to freehand drawings. This expanded toolset includes a new text box option to overlay on top of live video, recordings or images.