Manufacturer Finds a Purpose for Video Collaboration
Recently, No Jitter published an article by Beth Schultz on Diebolds mobile video integration for their field service technicians.
Here is a preview of the article:
Using video collaboration from the field has enabled Diebold to maintain its FFT rate at upwards of 80% while shrinking the time to gain competency down to about one month, Fletcher said. At this point, Diebold has about 15% of its tech workforce using video collaboration. It hasn’t yet figured out how to roll the technology out to other regions, but that’s on the drawing board, he added.